Manager Environmental Services

Job Summary

The Environmental Services Manager will provide leadership, direction, and management oversight for continuous improvement of the standard EVS operating model within the facility. This includes creating a highly equipped and engaged Environmental Services Team using evidence-based techniques, process, and mission metrics (KPIs) to ensure a clean, safe environment as we help save lives.

Responsibilities

• Provides staff leadership, making sound business decisions in support of the hospital's mission and vision.
• Demonstrates leadership in providing an optimal environment for patient care, safety, service, and value.
• Manages the day-to-day operations of the department; ensures a clean, safe environment and aesthetics to patients, family, visitors, physicians, nurses, and staff as we help save lives.
• Completes performance reviews, disciplinary actions, scheduling, employee engagement survey action planning, interviewing, hiring, and retention of staff.
• Collaboration with other departments, EOC, IP/IC committees.
• Evaluates and makes recommendations for environmental hygiene maintenance for new floor coverings, wall coverings, furnishings, and interior finishes prior to purchase.
• Manages departmental budgets (e.g., capital, projects, supplies, operations).
• Ensures regulated medical waste is handled, packaged, stored, and disposed of in accordance with federal and state regulations, and appropriate documentation is maintained.
• Manages the necessary and required resources for the environmental services department and provides recommendations for staffing levels, products, and equipment.
• Completes all Human Resources responsibilities for interviewing, hiring, managing, staff development, corrective actions, and / or staff engagement needs.
• Manages all quality improvement initiatives regarding training, auditing, inspecting, rounding, and making recommendations as needed.
• Collaborates with the EVS director to monitor/validate dashboard metrics to track operations/key performance improvement initiatives (KPIs).
• Promotes a culture of safety, hand hygiene, patient experience, as well as employee engagement and retention.
• Utilize ES Optimizer software for writing job responsibilities.
• Manages scheduling and oversees subcontractors and vendors.
• Supervises and/or performs on-call emergency services when/as needed.
• Composes general and technical reports.
• Establishes self as the Subject Matter Expert (SME) within environmental services, regulatory compliance, and training.
• Effectively employs computer programs and mobile devices evidenced by proper log ins, using ES Optimizer software, attaching files, composing appropriate email messages, and appropriately using internet browsers or sites.
• Ensures Service Level Agreements (SLAs) are current and up-to-date with all units and departments.
• Takes a customer-centered approach when addressing the needs of and interacting with patients, visitors, guests, team members, and other health care workers.

Qualifications

• Minimum 3 years in Environmental Services.
• 1 year in Supervisory level experience managing and scheduling staff.
• Preferred Certified Healthcare Environmental Services Tech (CHEST).