Manager, Enterprise Quality team
About the role
This job serves as a thought partner, using specialized expertise to identify issues and recommend best practices for business process improvements. The role leads functional projects and programs, analyzes business trends, and collaborates with team members to develop solutions that streamline workflows. It also provides guidance to junior team members in process management and analysis, ensuring alignment with organizational objectives.
Responsibilities
- Design and maintain the process for responding to customer impacts.
- Identify issues within business processes and recommend best practices for improvement.
- Find themes in incident data and provide insights to the business.
- Maintain incident process documentation and training content.
- Evaluate incident management tools for compliance.
- Define KPIs (Key Performance Indicators) and implement a measurement framework to understand the performance of assigned processes.
- Collaborate with team members to develop solutions that streamline workflows and improve efficiency.
- Drive the implementation of process improvement initiatives across various departments.
- Provide guidance and support to junior team members in process management and analysis.
Qualifications
- 5+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.
Pay
Primary location – New York City, New York: $109,000 – $156,200 annually. Additional compensation may include an annual performance bonus, equity, or other incentive compensation, as applicable. Pay varies based on location, experience, and expertise.
Schedule
PayPal’s balanced hybrid work model offers three days in the office for effective in‑person collaboration and two days that can be worked either at a PayPal office or from home.
Benefits
PayPal provides comprehensive, choice‑based programs that support physical, emotional, and financial wellbeing. Benefits include generous paid time off, healthcare coverage for employees and their families, resources for financial security, and support for mental health, all within a flexible, balanced work culture.