Manager, Enterprise Quality

PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. The company empowers consumers and businesses in approximately 200 markets, operating a global, two‑sided network that connects hundreds of millions of merchants and consumers.

About the role

This job serves as a thought partner, using specialized expertise to identify issues and recommend best practices for business process improvements. The role leads functional projects and programs, analyzes business trends, and collaborates with team members to develop solutions that streamline workflows. It also provides guidance to junior team members in process management and analysis, ensuring alignment with organizational objectives.

Responsibilities

• Design and maintain the process for responding to customer impacts
• Identify issues within business processes and recommend best practices for improvement
• Find themes in incident data and provide insights to the business
• Maintain incident process documentation and training content
• Evaluate incident management tools for compliance
• Define KPIs (Key Performance Indicators) and implement a measurement framework to understand the performance of assigned processes
• Collaborate with team members to develop solutions that streamline workflows and improve efficiency
• Drive the implementation of process improvement initiatives across various departments
• Provide guidance and support to junior team members in process management and analysis

Minimum Qualifications

• 5+ years relevant experience
• Bachelor’s degree (or an equivalent combination of education and experience)

Preferred Qualifications

Subsidiary: PayPal Travel

Percent: 0

Pay

Base pay depends on location, experience, and expertise. For the primary location (New York City, New York), the annual salary range is $109,000 – $156,200. Additional compensation may include an annual performance bonus, equity, or other incentive compensation, as applicable.

Schedule

PayPal’s balanced hybrid work model offers three days in the office and two days that can be worked either at a PayPal office or from home.

Benefits

PayPal provides comprehensive, choice‑based programs supporting physical, emotional, and financial wellbeing. Benefits include generous paid time off, healthcare coverage for employees and families, resources for financial security, and mental‑health support.