Senior Manager, Enterprise Quality

PayPal has been revolutionizing commerce globally for more than 25 years, offering innovative experiences that make moving money, selling, and shopping simple, personalized, and secure across approximately 200 markets.

About the role

This functional expert leads complex projects that require an understanding of current business trends. The role identifies and resolves intricate problems within business processes to drive global improvements, collaborates with cross‑functional teams to enhance operational effectiveness, and develops methods for new assignments aligned with organizational goals. The incumbent acts as a subject‑matter expert, guiding teams in process‑improvement initiatives.

Responsibilities

• Create comprehensive end‑to‑end process maps.
• Identify and resolve complex problems within business processes to drive global improvements.
• Develop detailed business requirements.
• Manage and oversee user acceptance testing.
• Act as a subject‑matter expert to guide teams in process improvement initiatives.
• Establish and implement best practices for the function.
• Collaborate with cross‑functional teams to streamline workflows and enhance operational effectiveness.
• Develop and track key performance metrics.
• Document and standardize processes.

Qualifications

• 8 + years of relevant experience.
• Bachelor’s degree or an equivalent combination of education and experience.

Pay

Primary location: New York City, New York – $129,500 – $191,950 annually (range varies by location and experience). Additional compensation may include an annual performance bonus, equity, or other incentive compensation.

Schedule

PayPal’s balanced hybrid work model provides three days in the office and two days that can be worked from a PayPal office or home workspace.

Benefits

PayPal offers comprehensive, choice‑based programs that support physical, emotional, and financial wellbeing, including generous paid time off, healthcare coverage for employees and families, resources for financial security, and mental‑health support.