Director, Enterprise Quality team

About the role

This role is responsible for leading the strategic design, analysis, and continuous improvement of enterprise‑wide processes to drive efficiency, compliance, and operational excellence. The Director partners with cross‑functional leadership to streamline workflows, eliminate inefficiencies, and align business processes with organizational priorities, serving as both a strategic advisor and hands‑on leader.

Responsibilities

• Lead the end‑to‑end design, analysis, and optimization of business processes to enhance efficiency, compliance, and effectiveness.
• Collaborate with cross‑functional teams and senior leadership to align process improvements with organizational goals and strategic priorities.
• Identify, assess, and resolve complex business process challenges, driving sustainable improvements and measurable business outcomes.
• Oversee governance frameworks and ensure compliance with internal standards and external regulatory requirements.
• Leverage Lean, Six Sigma, or other methodologies to implement large‑scale process improvement initiatives with significant impact on cost, quality, and productivity.
• Develop and implement performance management systems to monitor key process metrics, ensuring accountability and continuous optimization.
• Lead user acceptance testing and change‑management efforts to ensure adoption of improved processes and tools.
• Serve as a subject‑matter expert and mentor, coaching teams and leaders on process‑improvement best practices and methodologies.
• Establish and maintain documentation, standards, and best practices to promote operational consistency and scalability.
• Prepare and present detailed reports, insights, and recommendations to executive leadership on process performance and improvement opportunities.

Qualifications

• 10+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.

Pay

Base salary range for New York City: $159,500 – $236,500 annually. Additional compensation may include an annual performance bonus, equity, or other incentive compensation, as applicable.

Schedule

PayPal’s balanced hybrid work model: three days in the office for effective in‑person collaboration and two days remote (office or home).

Benefits

• Comprehensive, choice‑based programs supporting physical, emotional, and financial wellbeing.
• Generous paid time off.
• Healthcare coverage for employee and family.
• Resources to create financial security.
• Mental‑health support resources.