Enterprise Quality Assurance Manager/Team Leader

About the role

Gesa Credit Union is a forward-thinking organization dedicated to empowering its communities. As part of our team, you'll have the opportunity to engage in meaningful work that positively impacts your community. You'll also have the chance to grow professionally and feel valued.

Responsibilities

• Lead Enterprise Project QA testing and process improvement efforts for medium to large initiatives in partnership with Project Managers, Product Owners, technology teams, and business stakeholders
• Collaborate with cross-functional teams throughout the project lifecycle to define requirements, develop and execute testing strategies, provide guidance to business unit testers to validate system functionality, and ensure deliverables meet established quality standards
• Work closely with project team members to identify and report defects, monitor incident reports and defect resolution efforts, verify fixes in a detailed, efficient, and timely manner while tracking results/outcomes
• Leverage and grow a network of Subject Matter Experts (SMEs) across the organization to promote the QA processes through active participation on project teams
• Maintain and promote a member- and relationship-centered perspective
• Collaborate with Business Analysts to validate root cause assumptions via testing and data analysis
• Review system documentation to ensure technical accuracy, compliance, and completeness
• Establish new and promote existing governance standards for approved process improvements and change control
• Demonstrate a tolerance for ambiguity when making decisions and executing work
• Identify and communicate risks and issues to Project Managers, team leaders, and project stakeholders that may require changes to project plans and/or scope
• Review existing reports, database structures, and create/run queries to verify quality assurance assumptions
• Collaborate with the Program Manager/Team Leader to manage team workload, deliver performance assessments and participate in interview panels to shape the future of the organization
• Mentor and advise less experienced Quality Assurance Analysts
• Analyze current QA governance, processes, and metrics to recommend cross-organizational improvements and updated Key Performance Indicators (KPIs) following change management best practices
• Lead process improvement and re-engineering efforts to enhance cross-organizational operational efficiency by collaborating with subject matter experts to assess progress and trends, develop recommendations and reports, prioritize and implement critical changes, identify fiscal and staffing resource needs, and maintain supporting process and performance documentation
• Ensure alignment of QA processes, procedures, and tools with regulatory and organizational compliance requirements
• Participate in Data Governance Team providing coaching to Data Owners and briefing on establishing quality KPIs

Qualifications

• Bachelor’s Degree, preferably in Information Systems, Computer Science, Quality Assurance/Engineering, or related field
• Additional related experience equivalent to educational requirements considered
• Minimum of seven (7) years of progressively responsible experience in enterprise quality assurance, software testing, quality engineering, process improvement, or related technical roles; financial services experience preferred
• Minimum of three (3) years of experience leading teams, mentoring technical professionals, or progressive delegated leadership responsibility
• International Software Testing Quality Board (ISTQB) Certified Tester Foundation Level preferred
• Familiarity with ISO/IEC/IEEE 29119 or equivalent software testing standards required
• Advanced knowledge of software and system development lifecycle (SDLC) and Project Management lifecycle required

Skills

• Ability to design and execute test cases, test plans, user acceptance campaigns spanning the full range of testing types (e.g. unit, integration, functional, acceptance, end-to-end)
• Strong analytical, quantitative, and information sourcing skills; including the ability to write queries using SQL for reporting, analytics, requirements generation, and KPI evaluation
• Able to multi-task and work separate projects in a fast-paced and dynamic environment under extremely tight timelines
• Able to lead and motivate others (direct reports, peers, and leaders)
• Knowledge of Agile Software Development methodologies (Scrum, Kanban, SAFe, etc.), the Software Development Lifecycle, Project Management Lifecycle, and associated testing concepts and implementations
• Excellent listening skills and customer service attributes
• Accountable for results

Benefits

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs
• Full Salary Range: Richland, WA: $97,069.57-$161,782.61 Lynnwood, WA: $110,306.33-$183,843.88

Pay

Richland, WA: $97,069.57-$161,782.61 Lynnwood, WA: $110,306.33-$183,843.88

Schedule

Full-time