Manager, Enrollment

Success Profile

• Student First
• Collaborate
• Innovation
• Customer Focus
• Committed to Vision and Values
• Accountable

Our Values

• Student first
• Integrity
• Professionalism
• Health and wellness
• Promoting excellence and innovation
• Responsiveness
• Creative and critical thinking
• Collaboration

Culture

The University of St. Augustine for Health Sciences is a Certified B Corp institution since 2015, committed to reducing inequality, lowering poverty levels, improving the environment, strengthening communities, and creating more high-quality jobs.

Key Benefits

• Generous Medical, Dental & Vision Plans
• Higher Education Tuition Reduction
• Health Care Flexible Spending Accounts
• Long Term Disability Coverage
• Supplemental Life Insurance
• 401k with Match

Position Description

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

General Summary

The Enrollment Manager supports the execution and implementation of the recruitment plans for the assigned institution. He/she is responsible for managing the day-to-day operations of the team to ensure new student enrollment goals are met for multiple intakes throughout the year.

Essential Duties and Responsibilities

• Manage and oversee daily functions of their respective enrollment team
• Influence by observation and diagnosis areas the Enrollment team needs additional training; provide coaching, mentoring and process training when needed
• Create and deliver documented product and sales training content to help with new as well as veteran EA trainings
• Development of strategies for success for enrollment department
• Work with academics in communicating new policies and changes that impact enrollment
• Meet and exceed set enrollment targets on a regular basis
• Work effectively with functional leaders across campus
• Preparation and analysis of weekly performance metrics reports
• Perform and execute quarterly reviews and submit annual reviews for approval
• Talent Management - interviewing and hiring of new enrollment staff
• Work on assigned committees and teams within the organization

Position in Organization

Reports to: Executive Director of Enrollment
Positions Supervised: Enrollment Advisors

Technical, Managerial, and People Skills Required

• To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

• Bachelor’s degree required
• 3-5 years of work experience in customer service and/or recruiting
• Experience in higher education enrollment/admissions is preferred
• Personal computer skills; working knowledge of Microsoft Office (Word, Excel, Power Point) and some Internet applications
• Excellent organizational, interpersonal and written communication skills
• Ability to pull data from multiple systems, manipulate, and report findings and recommendations
• Excellent project management skills
• Ability to work in a fast-paced environment
• Work well with both customers and co-workers

Business Competencies

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• People Leadership - Leads by example when it comes to finding and developing talent, with a focus on talent acquisition strategies, setting performance targets that raises standards and development of high potential talent.