Manager, Enrollment

About Us

Careforth is a pioneer in the caregiving space, supporting family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching, and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

About the Role

The Manager, Enrollment is responsible for leading teams to enable and expedite the enrollment and activation of newly referred families into Careforth's Structured Family Caregiving program. This individual drives process efficiencies that optimize the customer experience and decrease timelines for consumers to access services while ensuring compliance with state and federal regulations. In partnership with sales operations, they will leverage data and analytics to optimize growth within assigned markets. The role involves managing a team to meet performance and quality goals, strengthening referral relationships, and driving operational efficiency. This individual will create and maintain a person-centered business culture that delivers quality, continuous improvement, employee and caregiver engagement, and high performance.

Responsibilities

• Lead and manage a team of professionals to meet or exceed activation goals
• Develop and manage workflow, capacity, and performance metrics to effectively manage resources and achieve growth goals
• Serve as a change agent to identify and implement cross-functional operational efficiencies with a focus on scalable growth
• Build, coach, and develop a high-performing team to meet departmental goals with a focus on continuous improvement
• Partner with clinical and compliance resources to achieve quality objectives; ensure compliance with all regulatory and accreditation standards
• Stay current on industry, market, and community trends
• Develop and manage strong relationships with current and prospective partners in assigned markets
• Represent Careforth at provider, advocacy, local, state, and partnership meetings as needed
• Other projects and duties as assigned

Requirements

• 7+ years of experience in long-term services and supports (LTSS), home and community-based services (HCBS), or managed care, preferably in a business development or customer-facing role
• Bachelor’s Degree or equivalent work experience, preferably in a health care or social services discipline
• 3+ years of progressive experience managing staff and operations, including budget responsibility
• Proven ability to grow business in a highly regulated environment
• In-depth knowledge of geriatrics and services to elders with complex medical conditions and people with developmental disabilities
• Ability to travel (usually by automobile) within assigned geographic area; valid driver’s license and automobile insurance is required

Benefits

At Careforth, your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you.

Pay

The pay range for this position is $72,949 - $89,370. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.