Manager, Enrollment

About This Position

The Manager – Enrollment role reports to our Director of Enrollment and has responsibility for leading a team of enrollment specialists and coordinators. The team is accountable for managing a large volume of transactions to on-board new and existing clients with high quality and client satisfaction.

What You'll Do

• Manages the daily operations of the department
• Maintain quality control process to ensure every enrollment is completed in a timely and high quality manner
• Works with key clients and helps resolve escalated situations
• Selects, trains, motivates, supervises, and evaluates the work performance of staff
• Analyzes and forecasts staffing requirements
• Develops and maintains metrics to manage work queues and track work assignments
• Performs other duties as assigned by manager

What You'll Need

• Bachelor degree is a must
• 3 years of relevant experience with enrollment process
• Leadership experience, leading a team or project teams
• Significant relationship skills for interfacing with clients, Senior Staff, ZirMed Associates and Payers
• Track record of creating an energized and empowered team

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Job Category

Customer Support

Job Type

Full time

Req ID

R3278