Manager, E-Commerce Fulfillment

About the role

The Manager, E-Commerce Fulfillment leads Pandora’s e-commerce fulfillment operations, ensuring seamless execution across both direct-to-consumer and marketplace channels. This role plays a critical role in shaping the future of digital fulfillment capabilities.

Responsibilities

• Lead the transition of e-commerce fulfillment in-house, establishing processes, systems, and team structure
• Own onboarding and fulfillment readiness for marketplace vendors and future marketplace channels
• Oversee end-to-end order execution including order processing, picking, packing, and shipping
• Build scalable fulfillment processes to support growth across DTC and marketplace channels
• Lead and develop a high-performing operations team, including labor and capacity planning
• Partner cross-functionally with Logistics, Planning, Digital, and Customer Experience teams
• Drive KPI performance including order accuracy, ship-on-time, and order cycle time
• Identify risks and implement process improvements to enhance efficiency and customer experience
• Develop and maintain SOPs, ensuring consistent and high-quality execution

Requirements

• Bachelor’s degree in Supply Chain, Operations, Business or related field
• 5+ years of DTC Distribution experience in e-commerce, fulfillment, or distribution operations
• Experience supporting or scaling DTC and/or marketplace fulfillment (Amazon preferred)
• Strong knowledge of warehouse systems (WMS, ERP) and fulfillment workflows
• Demonstrated ability to build processes and lead operational transformation initiatives
• Experience leading teams in a fast-paced, high-volume environment
• Strong analytical and problem-solving skills with a data-driven mindset
• Collaboration across functions and teams
• Strong communication and stakeholder management
• Adaptability in a fast-paced environment
• Customer-focused mindset

Qualifications

• Experience in a similar role within the jewelry industry
• Knowledge of Pandora’s values and mission
• Ability to work independently and as part of a team
• Excellent organizational and project management skills

Skills

• Strong leadership and interpersonal skills
• Effective communication and stakeholder management
• Proven ability to drive process improvements and optimize operations
• Experience with warehouse management systems (WMS) and enterprise resource planning (ERP) software
• Ability to manage multiple priorities and deadlines
• Strong analytical and problem-solving skills

Benefits

• Robust compensation package including base and bonus, a 401K plan to help you secure your financial future
• Extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!
• Learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
• PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

Pay

Maryland Salary: $111,000 - $125,000 commensurate with experience

Schedule

N/A