Manager, Donor Data Quality

Your Impact

You will play a critical role in strengthening the quality and integrity of donor data across a global CRM system. Your work will directly influence fundraising effectiveness, decision making, and the ability for teams worldwide to operate with clarity and confidence.

Role Purpose

• Lead hands-on data cleanup and verification
• Improve data processes and standards
• Serve as an “air traffic controller” for donor data, coordinating work across teams so issues are triaged, assigned, and resolved without duplication or conflict

Key Responsibilities

• Monitor and improve data quality by building and maintaining complex CRM queries and data lists
• Lead deduplication efforts by identifying, verifying, and merging duplicate donor records
• Triage and coordinate data issues across teams using Jira and internal workflows
• Strengthen data integrity by identifying root causes, improving processes, and flagging systemic issues
• Support end users by reinforcing best practices and consistent CRM usage
• Collaborate across teams to resolve system sync exceptions and improve data flow

Must Have Qualifications

• Bachelor’s degree or equivalent experience
• 4 or more years of experience in fundraising data or database management in a nonprofit, university, or similar environment
• Strong experience navigating CRM systems and building queries for reporting and analysis
• Advanced Excel skills and confidence working with structured data
• High attention to detail with a commitment to accuracy and consistency
• Proven ability to troubleshoot complex data issues and implement practical solutions

Nice to Have

• Experience with Blackbaud CRM or similar fundraising platforms
• Background in coding, business analysis, or systems improvement
• Knowledge of fundraising operations such as donor relations and development processes
• Exposure to global nonprofit environments

Culture and Values

• Humility: We are part of something bigger than ourselves
• Courage: We do what is right, even when it is difficult
• Accountability: We take personal responsibility for Habitat’s mission
• Safeguarding: We protect the rights, dignity, and safety of all people we serve and work alongside

Compensation and Benefits

The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $66,390 to $78,100 per year.

About Habitat for Humanity

Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.

At Habitat for Humanity International

We are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve.

Equal Opportunity Employer

We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children) and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.