Manager, Detroit Water Site Support

Position Summary

If you are a Engineering professional with experience leading engineering support teams in water and wastewater systems or automation projects, Emerson has an exciting opportunity for you. In this role, you will guide a high-performing team while strengthening customer partnerships across local water and wastewater treatment facilities in the Detroit, MI area. You will provide leadership for day-to-day engineering support, champion customer satisfaction, and drive operational excellence while contributing to innovative automation solutions that support sustainable power and water infrastructure in North America.

Who You Are

• Build strong relationships by seeking to understand customer needs and responding with solutions that create lasting value
• Communicate with clarity and intention, ensuring information is shared in a way that supports alignment and informed decision making
• Remain steady and adaptable when faced with uncertainty, taking thoughtful action even when all details are not yet known
• Navigate different perspectives with empathy and professionalism, creating positive interactions that support collaboration
• Speak up with honesty and respect, addressing challenges directly while maintaining trust and reinforcing a culture of accountability

In This Role, Your Responsibilities Will Be

• Provide on-site leadership, supporting daily operational and business needs
• Lead, assign, and support the development of a team of site engineers, fostering growth and accountability
• Deliver high-quality customer support, including system troubleshooting, field services, system startups, upgrades, and execution of smaller-scale projects
• Build and maintain strong customer relationships to promote satisfaction, trust, and long-term business growth
• Develop and implement training and development plans to prepare team members to meet evolving customer and technical needs
• Collaborate with the Manager of Detroit Water Projects to align staffing and support resources with project schedules
• Support estimating efforts and resource planning for future customer support and business opportunities
• Drive effective, innovative solutions to customer challenges, strengthening Emerson’s value in the water and wastewater industry
• Partner with customers to resolve technical, contractual, and warranty matters while balancing service excellence with business objectives
• Promote a culture of safety, integrity, collaboration, and continuous improvement in all activities

Qualifications

• Bachelor’s degree in engineering, a technical field, or equivalent combination of education and relevant experience
• 8+ years of experience in control systems, preferrably in Water and Wastewater
• Experience leading field services or project engineering teams, for customer-facing projects
• Willingness and ability to travel up to 20% domestically
• Authorization to work in the United States without the need for current or future sponsorship

Preferred Qualifications

• Knowledge of distributed control systems (DCS), with Ovation experience as a plus
• Background in systems integration
• Professional certifications such as PE, PMP, or similar credentials