Manager, Creative Operations

Glossier is a people-powered ecosystem, brought to life by engaging online and offline experiences. In 12 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people's lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.

Responsibilities

• Own end-to-end project management across all of Glossier's physical spaces with Visual Merchandising as a core focus of the role.
• Support broader print production workstreams in partnership with Brand Design — including retail signage, OOH, postcards, press releases, vouchers, and other deliverables supporting marketing and retail tactics.
• Handle intake, validation, and prioritization of creative requests; maintain an always-accurate job tracking system; develop project and campaign schedules; manage creative resources; and traffic/release final artwork.
• Set Creative partners up for success on a per-project basis and see projects through to completion, working directly with the Wholesale team and external vendors/manufacturing partners.
• Report directly to the Director of Creative Operations.
• Own Visual Merchandising project management across Owned Retail and Wholesale — from creative ideation, fixture/build development through installation.
• Own all creative requests tied to physical retail, wholesale, and experiential — maintain requests in the creative workflow system, assess feasibility/actionability, and build project timelines with clear milestones from brief intake through launch/install based on vendor provided release dates.
• Extend creative operations support beyond Visual Merchandising to other print workstreams in partnership