Manager, Corporate Crisis Management - Midvale

Responsibilities

• Lead enterprise crisis response during active events, coordinating cross-functional teams and supporting executive leadership with real-time decision-making and situational awareness
• Design and implement a comprehensive crisis management framework, including plans, playbooks, and protocols that are adaptable to evolving threats
• Serve as the central coordination authority during incidents, ensuring alignment across business units, IT, communications, legal, HR, and other key stakeholders
• Develop and deliver a robust training and exercise program, including tabletop exercises and scenario-based simulations that build confidence and capability under pressure
• Conduct risk assessments and threat analysis to identify potential crisis drivers and strengthen organizational preparedness
• Drive real-time situational awareness, integrating data, intelligence, and operational inputs to inform leadership decisions
• Partner with Corporate Communications to ensure clear, accurate, and timely messaging during crisis situations
• Lead after-action reviews, translating insights into measurable improvements in processes, tools, and readiness
• Deliver executive-level reporting on program maturity, risk posture, and incident performance
• Ensure alignment with regulatory expectations and industry best practices related to crisis management and operational resilience

Qualifications

• Bachelor's degree in Business, Risk Management, Communications, or related field
• Proven experience with 6 years in crisis management leadership, business continuity, emergency and incident and crisis planning and response
• Extensive knowledge of crisis management frameworks, methodologies, and best practices
• Strong understanding of risk assessment, analysis, and mitigation strategies
• Expert analytical, leadership, organizational, communication skills, both verbal and written
• Excellent decision-making skills and the ability to remain composed under pressure
• Exceptional communication skills, with the ability to convey complex information clearly and confidently
• Strong leadership and team management abilities, with a proven track record of guiding cross-functional teams during crisis events
• Proficient in stakeholder management and maintaining positive relationships with clients, regulators, and other stakeholders
• Experience in developing crisis communications and coordinating with media relations during high-stress situations
• High level of adaptability and flexibility to navigate rapidly changing environments

Benefits

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center.

• Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station
• At least 75% of the building is powered by on-site renewable solar energy
• Access to outdoor recreation, parks, trails, shareable bikes and locker rooms
• Large modern cafe with a healthy and diverse menu
• Healthy indoor environment with ample natural light and fresh air
• LEED-certified sustainable building that features include the use of low VOC-emitting construction materials

Pay

Competitive compensation package including base salary, profit sharing, and company-matched 401(k) contributions

Schedule

Full-time position with flexible working hours to accommodate the needs of the role and the employee