Manager of Operational Resilience & Crisis Management

Responsibilities

• Support the execution of the Operational Resilience framework, including:
• Facilitate end-to-end program activities across assigned Critical/Important Business Services, including dependency mapping, impact tolerance assessment, and scenario design
• Apply and help refine standards, procedures, and training to support consistent enterprise-wide adoption
• Coordinate and facilitate scenario testing for assigned Critical/Important Business Services in partnership with service owners and interconnected programs (e.g., Information Security, Technology, Operational Risk, Third-Party Risk Management)
• Prepare clear, actionable resilience reporting and materials for senior management and governance forums to support decision-making and regulatory readiness
• Drive enterprise alignment and execution
• Partner with international legal entity teams to support consistent interpretation and implementation of the framework
• Document business requirements to support the development of resilience capabilities, tools, and data infrastructure
• Maintain regulatory alignment and external perspective
• Track evolving global regulatory expectations (e.g., SR 20-24, DORA, UK FCA) and help ensure ongoing program alignment
• Benchmark AXP's Operational Resilience program against industry peers to drive continuous improvement
• Support program governance, controls, and regulatory engagement
• Help design and operate controls to ensure effectiveness, sustainability, and audit readiness
• Support requests from regulators and audit examinations related to Operational Resilience

Qualifications

• Experience and Background: 3+ years' experience in Risk Management, with exposure to Operational Resilience, Business Continuity, or a related program
• Strong understanding of resilience, business continuity, and crisis preparedness concepts
• Strong problem-solving skills; ability to see the big picture with attention given to critical details
• Demonstrated ability to successfully manage multiple priorities under pressure, including regulatory exams and audits
• Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations)
• Bachelor's degree required
• Leadership Skills: Self-starter who can independently drive workstreams to completion with limited supervision
• Excellent relationship, collaboration, and presentation skills with ability to interact with and influence partners across all levels in a matrixed organization
• Strong written and verbal communication skills with ability to translate complex resilience concepts for business and senior leader audiences
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged
• Ability to communicate key risks clearly to colleagues, business partners, and senior leaders

Preferred Qualifications

• MBA or advanced degree preferred
• Certifications in Business Continuity, Resilience will be a plus