Manager, Commerical Excellence

Key Responsibilities

• Serve as the central operational liaison between executive leadership, commercial teams, and customer operations—translating business goals into actionable system, process, and reporting strategies
• Partner with Sales, Legal, Compliance, Finance, Marketing, and Product teams to ensure commercial operations align with company strategy and healthcare regulatory requirements
• Lead strategic initiatives, change management efforts, and adoption to improve commercial scalability and operational integrity across systems and workflows
• Design, implement, and continuously optimize commercial systems and operational processes that support quoting, contracting, invoicing, and renewals
• Own functional requirements and enhancement requirements for Salesforce, CPQ, and other commercial platforms that support the contract lifecycle management process to ensure a seamless and compliant sales process
• Define and maintain governance frameworks for sales enablement, pricing approvals, document workflows, and operational policy compliance
• Support end-to-end opportunity management including scope, pricing, quote generation, and coordination of commercial documentation (MSAs, BAAs, security/legal reviews)
• Oversee RFP processes, contract renewal tracking, and sales operations workflows to drive predictability and efficiency
• Develop and deliver enablement tools and best practices that empower the sales team to work more effectively and in alignment with commercial goals
• Standardize and document key commercial processes, ensuring best practices are followed across business units
• Enable systems and processes for invoicing, vendor onboarding, and partner contract administration, ensuring accuracy, compliance, and timely execution
• Ensure all transactional workflows meet regulatory standards and internal audit requirements, particularly in alignment with HIPAA and healthcare compliance mandates

Qualifications

• Bachelor’s degree in Business, Operations, or a related field (MBA or relevant certification a plus)
• 5+ years of experience in Commercial Operations, Sales Enablement, or Business Operations within a healthcare technology or digital health organization, with demonstrated experience in the Salesforce ecosystem
• Skilled at navigating and improving CRM, quote-to-cash, and contract lifecycle workflows