Senior Manager, Commercial Success

About The Team

The Commercial Success is the engine behind Bubble's revenue retention and expansion. The team owns Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and agency revenue across our Account Management, Customer Success, and Partner Success functions. We don't react to customer behavior — we influence it, through proactive, intelligence-driven motions that turn customer signals into commercial action.

About The Role

You’ll lead the team executing on expansion, retention, and agency revenue. You’ll drive two core motions: the Account Management upgrade motion (moving our strongest Standard customers to Enterprise) and the Customer Success lifecycle (land, expand, renew).

• Manage Account Managers, Customer Success Managers, and Partner Success
• Partner closely with Technical Success, Success Operations, and Product
• Report directly to the VP of Success

Qualifications

• 6+ years in customer success, account management, or commercial roles, with 3+ years managing teams
• A track record of owning a retention or expansion metric (NRR, GRR, or similar)
• Experience building or scaling commercial playbooks and operating cadences
• Strong analytical skills and comfort working from data and customer signals
• Excellent verbal and written communication, and the ability to influence cross-functionally
• Ability to thrive in a fast-paced, ambiguous, high-growth environment