Manager, Clinical Program

Overview

We offer an initial compensation range of $93,768 - $115,322 per year, depending on experience, location, and internal equity considerations. Additionally, we provide a 4% employer match on your 401K, competitive time off plans, and a robust benefits package including medical, dental, and vision coverage.

Compensation

The initial compensation for this position ranges from $93,768 - $115,322 per year; depending on experience, location and internal equity considerations. A 7.5% Bilingual Differential and an 8% License Differential for LMFT, LCSW, LPCC, PsyD., and select Peer Certifications are also offered.

About Our Program

PCSS is a community-based, family-centered program that supports youth and families after a psychiatric crisis or upon discharge from a psychiatric hospitalization. CTS provides therapeutic services through counseling, behavioral support, cases coordination, parent support, and community linkages. We work collaboratively to help children and families stabilize and transition to ongoing therapeutic services.

Schedule

The Clinical Program Manager works Monday through Friday, with some weekend hours.

Job Summary

The Clinical Program Manager oversees clinical program staff and teams, ensuring customer satisfaction and culturally competent service delivery. They act as a liaison between the team and community partners, manage fiscal aspects, and ensure high-quality service delivery.

Responsibilities

• Ensures effective coordination of services for youth and families with other providers.
• Develops, interprets, and ensures consistent implementation of clinical program philosophy, objectives, standards, policies, and procedures.
• Analyzes and integrates the use of outcome data to improve clinical service delivery.
• Monitors and ensures defined outcome achievement for youth and families, as well as satisfaction levels for youth, families, and referring workers and agencies.
• Initiates and participates in organizational quality improvement efforts.
• Manages to ensure fiscally viable programming.
• Ensures staff billable productivity and other revenue-related activities meet or exceed revenue forecasts.
• Provides effective crisis and risk prevention and management.
• Promotes comprehensive care by partnering with county referring departments, agencies, and the community.
• Hires, coaches, mentors, supervises, conducts direct field observations, trains, disciplines, and terminates staff.
• Ensures clinical documentation and quality assurance meet both agency and payor standards, ensuring audit-ready charts and continuous quality improvement.
• Provides 24/7 availability as needed.
• Culturally responsive to internal and external customers, and ensures family voice.
• Provides direct services to families and children, as support to the direct service staff, to ensure smooth delivery of service to assigned families and youth.
• Outreaches to the community, including education about agency, program, and general mental health and foster care topics.
• Advocates for system change in relation to agency service delivery philosophy.
• Manages day-to-day operations, including utilization of all administrative electronic systems, human, and other resources.
• Performs other responsibilities as assigned, to support specific department/business needs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• A Master's Degree in Social Work, Marriage and Family Counseling, Psychology, or related field, and three (3) or more years of relevant experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education).
• Three (3) or more years of direct clinical experience, including experience in the area of children's mental health.
• Experience working with SED youth.
• Incumbents in Foster Care and Adoption Services require two (2) years adoption experience.
• California licensure as LCSW, MFT, Ph.D., or LPHA eligible.
• Experience interfacing with County agencies and bi-lingual and/or bi-cultural knowledge and experience.

Job Competencies

• Clinical Leadership
• CQI/QA Projects
• Encouraging customer focus
• Leads team performance
• Operational acumen

Physical Requirements

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.