Manager - Clinical Care - Remote US

Job Responsibilities

• Directly manage a team of genetic counselors and/or nurse navigators delivering patient-facing services
• Provide day-to-day oversight, coaching, and mentorship to drive high performance and development
• Conduct performance reviews, monitor key metrics, and support hiring and onboarding activities
• Foster a culture of empathy, accountability, and clinical excellence aligned to a patient-first philosophy
• Provide pre- and post-test education related to MCED testing
• Ensure accurate, empathetic, and consistent patient counseling across all interactions
• Support escalated or complex patient cases
• Oversee coordination of patient care pathways
• Ensure continuity of care and timely follow-up
• Partner cross-functionally with Medical Affairs, Product, and Commercial teams
• Ensure compliance with HIPAA and clinical SOPs

Required Qualifications

• Clinical background (Genetic Counselor, RN, or equivalent)
• Bachelor’s degree required; advanced degree preferred
• 5–8+ years of relevant experience
• 2–5 years leadership experience
• Strong understanding of U.S. healthcare system
• Proficient in Microsoft Office Suite

Preferred Qualifications

• Oncology, diagnostics, or precision medicine experience
• Experience in patient navigation programs