Manager Clinical Assistant

About the Role

The Assistant Clinical Manager is responsible for the quality management of clinical operations assigned for service delivery, ensuring regulatory compliance and quality services. This position provides direct supervision of multiple field staff, works with the Clinical Manager and the management team to achieve site/program goals, and oversees all aspects of management for assigned direct‑care staff.

Responsibilities

• Provide guidance, direction, and supervision to staff to ensure quality care and implementation of processes.
• Ensure timely caseload assignment and accurate caseload management for all direct‑report staff.
• Problem‑solve and implement corrective actions as needed.
• Participate in hiring and supervision of site staff.
• Develop and implement strategies for performance improvement related to key performance indicators (e.g., productivity, charting timeliness, quality improvement).
• Foster an environment of continuous quality improvement (CQI) and oversee the CQI process.
• Adhere to documentation requirements for quality management and regulatory agencies such as CARF, CCBHC, and the Texas Administrative Code.
• Promote a collaborative working environment and team building.
• Provide clinical supervision, education, and training as required by contracts and regulatory agencies.
• Establish and maintain the highest standards of quality care and ethical practice.
• Identify and implement strategies for overall program development and growth in conjunction with the Clinical Manager.
• Actively participate in special projects and assume leadership roles as requested.
• Conduct duties in accordance with ethical standards, state contracts, professional standards, and applicable state/federal laws.
• Exercise sound judgment and stay current on organizational policies, personnel policies, and employment‑related laws.
• Perform other duties as assigned.

Competencies

• Adherence to ethical standards, state contracts, professional standards, and applicable laws.
• Strong analytical skills, business ethics, and thorough understanding of continuous improvement processes.
• Effective problem‑solving, respect for confidentiality, and excellent communication skills.
• Understanding of best practices for treatment of complex behavioral health issues.
• Ability to motivate and supervise staff effectively.
• Excellent verbal and written communication.
• Outstanding organizational skills with the ability to prioritize workflow and meet deadlines.
• Capability to handle multiple tasks and special projects simultaneously.
• Self‑directed work style with minimal supervision.
• Maintains a high level of professionalism and confidentiality.

Qualifications

• Bachelor’s degree in psychology, social work, or another human‑service field (Master’s preferred).
• 4–5 years of mental‑health experience.
• Minimum 3 years of management/supervisory experience.
• Valid Texas driver’s license (or license from another state with a Texas license obtained within three months of employment).
• Liability insurance required if operating a personal vehicle for Center business; must be insurable by Center’s liability carrier and have an acceptable driving record.
• Basic math skills; above‑average Excel proficiency for reporting and budgeting.
• Ability to follow simple one‑ or two‑step instructions and handle standardized situations with minimal variables.
• Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and Internet research.

Schedule

Metrocare clinics are open Monday through Friday, 8:00 a.m. to 5:00 p.m., except for the Hillside Adult Clinic, which operates Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturday, 8:00 a.m. to 2:00 p.m. This position is not a traditional 40‑hour week and will require some late‑evening and weekend work.

Benefits

• Competitive salary
• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Employee Assistance Program
• Retirement plan with employer matching
• Health Savings Account with employer matching
• Professional development allowance up to $2,000 per year
• Bilingual stipend – 6% of base salary
• Additional employee‑first culture benefits