Manager, CableTechSupport(tm) Services & Engineering

Southwire Company, LLC is one of North America’s largest wire and cable producers, manufacturing building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products, and engineered products. The company also supplies assembled products, contractor equipment, electrical components, hand tools, and jobsite power and lighting solutions, along with digital solutions including contractor planning, utility grid resiliency, and field services such as cable testing, rejuvenation, and replacement.

About the role

Southwire’s CableTechSupport™ Services & Engineering team plays a mission-critical role in supporting the rapid growth of residential, commercial, industrial, OEM, and utility power markets across North America and globally. Guided by the Re³™ mission—to Respond, Rectify, and Restore electrical systems with Reinforced, Resilient, and Reliable solutions—the team delivers best-in-class technical consultation, emergency field support, and innovative engineering solutions. This role leads the strategic direction, execution, and expansion of Southwire’s technical services and engineering capabilities, overseeing a high-performing engineering organization and serving as a trusted technical advisor to internal and external partners.

Responsibilities

• Lead engineering strategy to drive growth across residential, commercial, power & industrial, data centers, power generation, renewables, factory automation, telecom, transit, and critical infrastructure markets.
• Develop and manage a high-performing multidisciplinary engineering team supporting more than 25,000 customer requests annually.
• Serve as the voice of the customer by resolving critical field issues, supporting regulatory compliance, issuing engineering letters, and providing technical guidance to customers, inspectors, and stakeholders.
• Convert customer challenges into new products, services, and solutions, including Re³™ cable repair systems and jobsite support offerings.
• Advance Southwire’s solution-selling strategy through award-winning and patent-pending platforms, including the Re³™ Chatbot and Re³™ Cable Pull Calculator.
• Drive innovation and patent development in collaboration with internal and external IP counsel.
• Guide subject matter experts participating in major codes and standards organizations, including NEC, NFPA, UL, CSA, ASTM, ICEA, AEIC, SAE, NEMA, ANSI, and ISO.
• Expand online engineering resources, manage engineering data governance, and ensure specification accuracy through ECM processes.
• Develop and scale premium engineering services, including advanced ampacity modeling and technical consulting.
• Lead technical reviews, RFIs, RFQs, and bid responses for strategic and government-funded infrastructure projects.
• Deliver Re³™ bi-monthly publications, create customer-focused technical content, and showcase measurable value through real-world case studies.
• Partner with Sales, Product Management, Marketing, and channel partners to support training, customer engagement, and product launches.
• Increase the visibility of CableTechSupport™ through webinars, podcasts, publications, continuing education programs with PDH credits, and keynote speaking engagements.

Requirements

• Bachelor’s degree in engineering.
• Applications support and/or product engineering experience in the wire and cable, power, utility, electrical manufacturing, or broader electrical industry.
• 10+ years of experience in wire and cable applications, including at least 5 years in a lead engineering role.
• Proven track record of mentoring and developing technical team members, including setting and supporting short- and long-term career goals.
• Experience working across diverse industries and global markets.

Preferred Qualifications

• Master’s degree in engineering or Professional Engineer (P.E.) license.
• Specialized degrees in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Chemical Engineering, Materials Science and Engineering, Industrial Engineering, Software Engineering, Computer Science, Computer Engineering, or Civil Engineering.

Skills

• Strong communication, collaboration, and stakeholder engagement skills.
• Proficiency with engineering software such as FEA/COMSOL, CYMCAP, AutoCAD, MATLAB, ETAP, or similar tools.
• Familiarity with SAP, Salesforce, CRM systems, and technical service platforms.
• Demonstrated success in technical content creation, public speaking, and customer-facing presentations.

Spans of Control

• Direct reports: 3–7 team members.
• Domestic and international travel up to 50% of the time.

Benefits

• 401k with matching.
• Family and individual insurance packages (health, life, dental, and vision).
• Paid time off and paid holidays.
• Long- and short-term disability.
• Supplemental insurance plans.
• Employee Assistance Program.
• Employee Referral Program.
• Tuition reimbursement programs.
• Advancement and professional growth opportunities.
• Parental leave and more.