Manager, Business Systems

About PracticeTek

We don't do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high-energy, high-impact, and 100% human.

We Are

One of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we've brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly.

What You'll Get To Do

Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. Team up with passionate, talented people who care deeply about patients, providers, and making a difference. See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for everyone. Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

Why You'll Love It Here

Comprehensive health, dental, and vision coverage options. Wellness benefits that support lifestyle, behavioral health, and overall wellbeing. Flexible paid time off, sick time, and 10 company-paid holidays. 401(k) plan with company match to help you build your future. Culture Committee driving initiatives that spark connection, fun, and belonging. A workplace powered by innovation, collaboration, and energy every day.

Business Systems

The Business Systems team powers the internal technology and operational processes that help PracticeTek scale. The team designs, implements, and maintains critical platforms across CRM, ERP, HRIS, reporting, and other internal tools, with a focus on system interoperability, data integrity, security, automation, and process efficiency.

Manager of Business Systems

You'll lead a group of Systems Analysts and Administrators and manage strategic projects that improve how PracticeTek operates internally. You'll drive complex system implementations, data migrations, integrations, upgrades, and cross-functional initiatives, partnering closely with stakeholders across the business to deliver high-quality outcomes on time and within budget.

What You'll Do

• Lead complex Business Systems projects from planning through execution, including system implementations, data migrations, integrations, and platform upgrades that improve internal operations and scalability.
• Create structure and accountability across cross-functional project teams, ensuring business, technical, and vendor partners stay aligned on scope, milestones, deliverables, and expected outcomes.
• Maintain complete and organized project documentation, including project artifacts, status reporting, decisions, risks, and implementation records.
• Manage vendor contributions to ensure services, timelines, deliverables, and budgets support successful project completion.

How Success is Measured

• Business Systems are aligned to business needs and functional outcomes, with enhancement requests and identified defects handled within established timelines.
• Business Systems availability, performance, data quality, redundancy and security are assured through proactive operational rigor and incident response.
• Strategic Business Systems projects are delivered on time, within budget, and aligned to agreed-upon scope, quality, and business outcomes.
• Project risks, issues, dependencies, and decisions are identified early, communicated clearly, and resolved or escalated with minimal disruption to delivery timelines.
• Stakeholders have consistent visibility into project status, milestones, deliverables, and next steps through accurate reporting and well-maintained documentation.
• System implementations, migrations, integrations, and upgrades are completed with minimal business disruption and strong adoption by impacted teams.
• Vendor deliverables are completed according to agreed timelines, budgets, and quality expectations.

Qualifications

• 5+ years of management experience, with a strong focus on systems development, business systems implementations, integrations, data migrations, or platform upgrades.
• 5+ years of systems administration or analyst experience; business systems architecture experience highly preferred.
• Excellent leadership, communication, and stakeholder management skills, with the ability to influence, align, and collaborate across diverse teams.
• Strong working knowledge of systems development and project methodologies, including Agile, Hybrid, and Predictive/Waterfall approaches, as well as tools such as Asana, Jira, or similar platforms.
• Proven ability to manage complex cross-functional projects involving platforms such as Salesforce, Zuora, HubSpot, or similar business systems; proven experience delivering results within defined timelines, budgets, and quality expectations.

What You Bring

• Your unique talents are what make you shine. For this role, success looks like:
• 5+ years of management experience, with a strong focus on systems development, business systems implementations, integrations, data migrations, or platform upgrades.
• 5+ years of systems administration or analyst experience; business systems architecture experience highly preferred.
• Excellent leadership, communication, and stakeholder management skills, with the ability to influence, align, and collaborate across diverse teams.
• Strong working knowledge of systems development and project methodologies, including Agile, Hybrid, and Predictive/Waterfall approaches, as well as tools such as Asana, Jira, or similar platforms.
• Proven ability to manage complex cross-functional projects involving platforms such as Salesforce, Zuora, HubSpot, or similar business systems; proven experience delivering results within defined timelines, budgets, and quality expectations.

The Fine Print

We determine compensation by considering market data, internal equity, and each candidate's skills and experience. For this position, we reasonably expect to pay between $155,500 - $165,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.