Manager, Business Systems

Essential Duties & Responsibilities

• Lead modernization initiatives for the Salesforce platform.
• Develop a roadmap for Salesforce modernization that reflects organizational priorities and capacity.
• Cook up cross-functional workstreams across the team and internal stakeholders.
• Manage sequencing, dependencies, and risk across Salesforce modernization efforts.
• Optimize platform capabilities to increase user engagement, reduce complexity, and support long-term organizational needs.
• Establish governance standards and best practices for configuration, architecture, and usage across the organization.
• Champion data quality and stewardship practices to support dependable reporting, analytics, and operational use of Salesforce data.
• Support staff adoption through guidance, documentation, and training strategies to maximize platform utilization.
• Manage integration activities between Salesforce and other enterprise systems to deliver connections and operational continuity.
• Develop metrics and dashboards to track performance data, usage, and modernization outcomes.
• Lead release planning, testing cycles, and launch coordination for Salesforce updates.
• Provide executive leadership with updates on progress, risks, outcomes, and actionable insights for decision-making.

Internal Systems Portfolio Leadership

• Oversee the broader portfolio of internal systems and tools to support workflows, productivity, and collaboration.
• Direct the evaluation, prioritization, and evolution of internal tools, including AI-enabled solutions, collaboration platforms, and productivity systems.
• Manage intake, prioritization, and coordination processes regularly across the portfolio to maintain delivery confidence.
• Balance modernization initiatives with continuing operational system needs to optimize overall business system performance.
• Align systems with organizational strategy, integrate platforms where appropriate, and ensure they deliver measurable value to staff.
• Monitor support performance across business systems, including ticket volume, user experience trends, and guide improvement initiatives as needed.

Systems Governance & Oversight

• Collaborate with the team to support system changes with technical standards and governance frameworks.
• Apply governance expectations consistently while maintaining delivery momentum.
• Persist with Data Governance and cross-functional leaders to uphold policies, access controls, and stewardship practices.
• Support escalation and resolution of delivery, governance, or alignment risks.

Team Leadership & Oversight

• Manage, mentor, and support the Business Systems Team.
• Define clear roles, responsibilities, and escalation paths within the team.
• Cook up team efforts to meet initiative milestones and broader portfolio priorities.
• Champion a culture of accountability, collaboration, and continuous improvement.
• Remove blockers and provide direction so the team can operate staff effectively.