Manager, Business Systems

About the role

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

Responsibilities

• Lead, mentor, and develop a global team of Business Systems Analysts across multiple domains (GTM/Salesforce, Finance/NetSuite, HR/Workday, etc.)
• Define and implement the BSA operating model, including:
  • intake and request management standards
  • prioritization frameworks and stakeholder governance
  • sprint planning, execution, and delivery rituals
• Establish clear standards and coaching practices for translating business requirements into technical requirements, ensuring clarity, completeness, and alignment with platform capabilities.
• Coach BSAs to improve critical thinking, solution design, and requirement shaping (including pushing back on ambiguity and driving to root cause).
• Partner with VP-level and above business leaders to align on priorities, manage expectations, and drive outcomes.
• Facilitate transparent, cross-functional prioritization across competing initiatives; drive clear ownership, accountability, and decision-making.
• Drive adoption of AI and automation to improve both how the team works and what the team delivers, including:
  • accelerating requirements discovery and documentation
  • improving prioritization and capacity decisions with better data/insights
  • increasing delivery efficiency through automation and repeatable patterns
  • embedding intelligence into workflows and system interactions
• Partner with Engineering, Architecture, and domain leads to ensure scalable solution design, quality delivery, and strong cross-team execution.
• Continuously evaluate and improve processes, tooling, and metrics to increase speed, scalability, and effectiveness of the BSA function.

Requirements

• 6-7 years of experience in Business Systems, Business Analysis, or related roles.
• 2+ years leading and/or managing BSA (or similar) teams, including performance management and talent development.
• Proven experience building or scaling a Business Systems / BSA practice, including operating models, governance, and delivery processes.
• Strong ability to translate complex business needs into clear technical requirements and system solutions across enterprise applications.
• Demonstrated success influencing and partnering with all levels of stakeholders, up to executive-level across a cross-functional environment.
• Experience identifying and applying AI and automation opportunities to improve workflows, decision-making, and/or delivery processes.

Qualifications

LogicMonitor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Benefits

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.

Pay

Our goal is to ensure an accessible and inclusive experience for every candidate.

Schedule

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Equal Opportunity Employer

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