Manager, Business Systems

About PracticeTek

At PracticeTek, we don’t do ordinary—we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human.

We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision, and Dental providers and their patients; and we are united by one mission: to revolutionize retail healthcare practices effortlessly.

Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.

What You’ll Do

As the Manager of the Business Systems team, you’ll lead a group of Systems Analysts and Administrators and manage strategic projects that improve how PracticeTek operates internally. You’ll drive complex system implementations, data migrations, integrations, upgrades, and cross-functional initiatives, partnering closely with stakeholders across the business to deliver high-quality outcomes on time and within budget.

• Lead complex Business Systems projects from planning through execution, including system implementations, data migrations, integrations, and platform upgrades that improve internal operations and scalability.
• Build and manage clear project plans, timelines, budgets, resource plans, risks, issues, and dependencies so stakeholders have visibility into progress, decisions, and tradeoffs.
• Create structure and accountability across cross-functional project teams, ensuring business, technical, and vendor partners stay aligned on scope, milestones, deliverables, and expected outcomes.
• Maintain complete and organized project documentation, including project artifacts, status reporting, decisions, risks, and implementation records.
• Manage vendor contributions to ensure services, timelines, deliverables, and budgets support successful project completion.

How Success Is Measured

• Business Systems are aligned to business needs and functional outcomes, with enhancement requests and identified defects handled within established timelines.
• Business Systems availability, performance, data quality, redundancy, and security are assured through proactive operational rigor and incident response.
• Strategic Business Systems projects are delivered on time, within budget, and aligned to agreed-upon scope, quality, and business outcomes.
• Project risks, issues, dependencies, and decisions are identified early, communicated clearly, and resolved or escalated with minimal disruption to delivery timelines.
• Stakeholders have consistent visibility into project status, milestones, deliverables, and next steps through accurate reporting and well-maintained documentation.
• System implementations, migrations, integrations, and upgrades are completed with minimal business disruption and strong adoption by impacted teams.
• Vendor deliverables are completed according to agreed timelines, budgets, and quality expectations.

Requirements

• 5+ years of management experience, with a strong focus on systems development, business systems implementations, integrations, data migrations, or platform upgrades.
• 5+ years of systems administration or analyst experience; business systems architecture experience highly preferred.
• Excellent leadership, communication, and stakeholder management skills, with the ability to influence, align, and collaborate across diverse teams.
• Strong working knowledge of systems development and project methodologies, including Agile, Hybrid, and Predictive/Waterfall approaches, as well as tools such as Asana, Jira, or similar platforms.
• Proven ability to manage complex cross-functional projects involving platforms such as Salesforce, Zuora, HubSpot, or similar business systems; proven experience delivering results within defined timelines, budgets, and quality expectations.

Benefits

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match to help you build your future
• Culture Committee driving initiatives that spark connection, fun, and belonging
• A workplace powered by innovation, collaboration, and energy every day

Pay

For this position, we reasonably expect to pay between $155,500 - $165,000. This role is also eligible for additional compensation such as bonuses or equity, as applicable.