Manager, Business Systems Administration

Position Summary

Neumo is seeking an experienced, operationally minded Manager, Business Systems Administration to lead the team responsible for the administration, configuration, and continuous improvement of Neumo's Salesforce platform and related business systems.

About the Role

This role oversees a team of Salesforce administrators and other business system administrators, ensuring the platform reliably supports Sales, Accounting, and Service operations as well as enterprise integrations to other business systems. The Manager partners with business stakeholders to translate operational needs into scalable system solutions, establishes administration standards and governance, and safeguards data integrity, security, and compliance.

Responsibilities

• Lead, mentor, and manage a team of Salesforce administrators and other business system administrators, setting priorities, assigning work, and conducting performance management.
• Oversee the administration, configuration, and maintenance of the Salesforce platform, including users, roles, profiles, permission sets, security, and data management.
• Administer and optimize Salesforce functionality supporting Sales, Accounting, and Service operations to align the platform with business processes and reporting needs.
• Collaborate with the Enterprise Integration Manager and their team on the design, implementation, and maintenance of third-party and system integrations, ensuring reliable data flow between Salesforce and connected business systems.
• Partner with business stakeholders and the Process Analyst team to gather requirements, evaluate options, and translate operational needs into scalable system enhancements, with clear hand-offs between process analysis and system administration.
• Establish and enforce administration standards, governance, change management, and documentation practices across the systems team.
• Manage the intake, prioritization, and delivery of enhancement requests, projects, and platform release cycles.
• Monitor system performance, security, and data integrity, proactively resolving issues and implementing preventive controls.
• Build reports, dashboards, and automation, including flows, validation rules, and approval processes, to deliver actionable insights and improve efficiency.
• Own the Salesforce roadmap, setting priorities and communicating platform strategy to leadership, and translate business goals into platform investments.
• Evaluate new platform features, releases, and technologies, recommending adoption strategies that advance the systems roadmap.

Requirements

First 90 days: Complete a baseline assessment of the Salesforce org and related business systems; establish baseline metrics for system health, data quality, and the enhancement-request backlog; meet key stakeholders across Sales, Accounting, Service, and IT; and stand up a clear intake and prioritization process for enhancement requests.

6 months: Demonstrate measurable improvement in enhancement delivery and backlog reduction; establish administration standards, governance, change management, and documentation practices; and define working models with the Enterprise Integration Manager and Process Analyst teams, with clear decision rights and hand-offs.

12 months: Sustain platform health, security, and data-integrity metrics; deliver against a published Salesforce roadmap aligned to business priorities across Sales, Accounting, and Service; and operate a high-performing administration team with clear development plans.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
• At least 10 years of Salesforce administration experience, including hands-on work across Sales, Accounting, and Service operations and experience with system integrations.
• Demonstrated experience leading or managing a team of administrators or technical staff.
• Expert-level knowledge of Salesforce administration, including configuration, security, data management, Flow automation, and reporting.
• Hands-on experience administering and integrating Salesforce with Sales, Accounting, and Service systems.
• Proven people-management and team-leadership skills, including performance management and staff development.
• Strong requirements-gathering, project-management, and change-management skills.
• Excellent analytical and problem-solving abilities with a strong focus on data integrity and quality.
• Effective communication skills, with the ability to translate technical concepts for business stakeholders.
• Ability to manage competing priorities and deliver results in a fast-paced, evolving environment.

Skills

• Expert-level knowledge of Salesforce administration, including configuration, security, data management, Flow automation, and reporting.
• Hands-on experience administering and integrating Salesforce with Sales, Accounting, and Service systems.
• Proven people-management and team-leadership skills, including performance management and staff development.
• Strong requirements-gathering, project-management, and change-management skills.
• Excellent analytical and problem-solving abilities with a strong focus on data integrity and quality.
• Effective communication skills, with the ability to translate technical concepts for business stakeholders.
• Ability to manage competing priorities and deliver results in a fast-paced, evolving environment.

Benefits

Neumo offers a competitive total rewards package, including base salary, incentive opportunities where applicable, and a comprehensive benefits program. Compensation for each position is determined through Neumo's job leveling and salary structure and reflects the candidate's experience, skills, and qualifications. Where required by applicable pay-transparency laws, a good-faith pay range and a description of benefits and other compensation will be provided in the job posting.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional movement about the office and the ability to lift up to 15 pounds.
• Sufficient visual acuity and manual dexterity to operate a computer and standard office equipment.

Work Environment & Travel

• Remote-first, with a hybrid option available in accordance with department and organizational policy.
• Fully remote option available.
• Occasional travel between company locations may be required.

Equal Employment Opportunity & Accommodations

Neumo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Neumo provides reasonable accommodations for qualified individuals with disabilities throughout the application and interview process and during employment.