Manager, Business Systems

About the role

The Business Systems Manager plays a critical role in advancing the Architectural Metals strategic technology roadmap and managing daily operations across all brands. Reporting to the Sr. Director, IT Business Relationship Management, this leader will translate vision and strategy into tangible outcomes, standardize processes across brands, and shape the future operating model to drive operational efficiencies, margin improvement, and growth.

Key Responsibilities

Project Responsibilities

• Partner with IT and business leaders to develop, align, and execute technology initiatives that support the Architectural Metals roadmap and business strategy.
• Define project concepts, objectives, scope, benefits, budgets, timelines, resource needs, and expected business outcomes.
• Provide technical leadership, planning, coordination, and management of IT efforts to enhance current business systems and implement new initiatives across ERP, CPQ, customer portals, reporting, integrations, and manufacturing systems.
• Collaborate with enterprise IT, vendors, business process owners, and subject‑matter experts to ensure solutions are technically sound, scalable, secure, compliant, and aligned with Apogee standards.
• Participate in project governance with the Metals PMO and IT, supporting milestone planning, status assessment, issue and risk escalation, resource coordination, and decision‑making.
• Translate existing business process and system knowledge into practical requirements, design input, test support, deployment planning, and post‑go‑live stabilization activities.
• Maintain awareness of technology trends to identify opportunities for standardization, modernization, reuse, and long‑term operating efficiency.

Daily Operational Support

• Provide daily operational support for core business systems—including ERP, CPQ, customer portal, reporting, integration, and manufacturing‑support applications—across Architectural Metals.
• Coordinate with business process owners and SMEs to sustain reliable operations, reduce recurring issues, and identify opportunities to standardize or improve support processes.
• Partner with business users, IT teams, and vendors to triage, prioritize, and resolve production issues based on business and customer impact.
• Manage intake and enhancement requests by clarifying business requirements, assessing value, coordinating technical review, and ensuring changes follow Apogee IT standards, security, access, and SOX governance.
• Maintain working knowledge of operating models of all brands and system dependencies, including cross‑brand process flows.
• Provide technical leadership and escalation support for business‑critical operational issues such as reporting, data, integrations, customer‑facing portals, and manufacturing execution dependencies.
• Ensure support documentation, ownership, and knowledge transfer are maintained to make recurring operational work sustainable and less dependent on tribal knowledge.

Management of Resources and Budget

• Coordinate and manage full‑time, part‑time, and project‑based IT resources to meet service level, project, and career progression requirements.
• Provide performance reviews, salary administration, coaching, and employee development to achieve operational goals.
• Maintain professional and technical knowledge through workshops, publications, networking, benchmarking, and participation in professional societies.
• Establish and manage funding for projects and support annual operational budgets for technology and services.
• Manage contracts and vendors within the area of responsibility.

Knowledge, Skills, and Abilities

• Strong understanding of business systems, application support, and manufacturing processes, including Quote‑to‑Order‑to‑Cash, ERP, CPQ, portals, reporting, integrations, and manufacturing‑support applications.
• Ability to translate business objectives into practical process design, requirements, solution priorities, testing, deployment, change management, and post‑go‑live support plans.
• Analytical, troubleshooting, and client‑service skills with the ability to assess business impact, clarify needs, manage expectations, and drive timely resolution.
• Excellent communication and leadership skills to coordinate resources, influence priorities, support project governance, and drive accountability across business, IT, vendors, and SMEs.
• Proficiency in working within Apogee standards, governance, security, access control, change management, and SOX‑related processes while identifying opportunities to standardize, modernize, and improve system capabilities.

Education and Experience

• Bachelor’s degree in MIS, Computer Science, or equivalent experience; MBA or advanced degree preferred.
• Minimum 5 years of progressive IT‑related and/or supervisory experience.
• Minimum 3 years of hands‑on business system/application support experience.
• ERP and CPQ functional experience with full implementation lifecycle preferred.
• Full end‑to‑end experience in Quote‑to‑Order‑to‑Cash for a manufacturing business.
• Proven leadership and management skills.

Work Environment

Hybrid schedule with in‑office presence 4 days a week; interaction as needed at manufacturing locations.

Travel Requirements

Approximately 10% travel across the US and Canada, with additional intermittent travel as business needs dictate.

Benefits

• Comprehensive medical, dental, vision, life, and disability coverage for employees and dependents.
• Incentive plans.
• 401(k) with employer contribution and match.
• Employee Stock Purchase Plan with employer match.
• Paid time off (vacation and sick time) and paid holidays.
• Tuition reimbursement program.
• Employee Assistance Program (EAP).
• Wellness program.
• Training and career progression opportunities.