Manager Business Operations, Perioperative & Procedural Care Services

About the Role

Manages the Perioperative and Procedural Services Department of Business Operations. Oversees the development and implementation of policies, procedures, performance standards, and objectives within Perioperative and Procedural Services that support the care and treatment of patients. Evaluates performance and maintains performance improvement standards and records. Coordinates services with other Medical Center (Downtown and Midtown) and System departments to provide the maximum level of total service delivery and care for patients in accordance with UMMC Downtown and Midtown and UMMS philosophy and objectives.

Provides operational support to managers, directors, and all team members throughout all Perioperative and Procedural departments. Participates in and oversees performance improvement activities, budget development, monitoring and execution, staffing, human resource oversight, capital equipment budgeting and procurement, patient scheduling and authorization, charge capture, local informatics, local supply chain and inventory management, local clinical quality and value analysis, local contract and consignment facilitation, local data analysis, and other major departmental projects as assigned by the Sr. Director.

Responsibilities

• Plans, organizes, staffs, leads, and controls departmental operational activities at UMMC Downtown and Midtown to support the safe and appropriate care of patients and delivery of an excellent patient experience through an enhanced team approach.
• Develops goals and objectives; oversees the development and implementation of policies and procedures for departmental operations.
• Develops new techniques, methods, and models to meet current and future service needs.
• Keeps Administration informed of department activities, needs, and problems, as appropriate.
• Selects, orients/trains, and assigns personnel at UMMC Downtown and Midtown directly or through subordinate supervisory staff.
• Develops standards of performance, monitors and supervises staff actions; evaluates performance and initiates or recommends personnel actions such as merit increases, promotions, and disciplinary actions.
• Encourages staff professional development through in-service education and external conferences and seminars.
• Assures maintenance of job descriptions for all staff members and resolves staff grievances as needed.
• Develops, monitors, recommends, and executes operating budgets at UMMC to ensure departments operate within allocated funds.
• Oversees the maintenance of departmental reports and records, collection of statistics, and submits reports for administrative and regulatory purposes.
• Actively participates in strategic planning initiatives for UMMC and provides appropriate data and supporting documentation to address short-term and long-term goals for all service areas within Perioperative & Procedural Care Services.
• Provides administrative support and oversight of all assigned departments, including long-term and short-term planning initiatives and overall project management.
• Develops and recommends annual budget allocations and provides leadership in improving performance in clinical, functional, satisfaction, and cost outcomes.
• Works with departmental leaders to achieve clinical resource management objectives and promotes an effective process improvement plan.
• Provides oversight, direction, and consultation for the quality management and regulatory compliance program, ensuring compliance with state and federal guidelines, state licensure, Joint Commission accreditation, and Department of Mental Health and Hygiene.
• Emphasizes a proactive quality improvement framework and enhances positive internal and external community relations, including patient scheduling, charge capture, local informatics, supply chain, inventory management, clinical quality, and value analysis.
• Manages major departmental projects and initiatives, working with various entities within the organization to ensure appropriate project management.
• Develops and recommends capital budgets through consultations with departmental leadership and ensures approved capital expenditures are processed accordingly.
• Provides oversight of all equipment and supply evaluations based on needs and ensures purchases progress appropriately.
• Assures the presence of an evaluation program for new products to improve quality, patient care, or cost-effectiveness.
• Manages issues relative to clinical space requirements and utilization, collects statistical data as required.
• Establishes and maintains communication within the department and with other UMMC Downtown, Midtown, and UMMS Medical System departments to ensure successful performance and operating efficiency.
• Attends and participates in in-service, management, and technical training programs for professional growth and development.
• Represents the organization to internal and external constituent groups to enhance the image of Perioperative & Procedural Care Services.
• Actively participates in organization and system-wide committees and task forces as requested or required.
• Works closely with UMMC Downtown, Midtown, UMMS, and UMSOM leadership to achieve all responsibilities and additional assigned duties.

Requirements

• Bachelor’s degree in business administration, Health Care Administration, Finance, Accounting, or a related field (or equivalent experience). Relevant experience may substitute the required education on a year-for-year basis.
• Four (4) years of progressively responsible work experience in health care administration, financial analysis, budgeting, reimbursement, accounting, auditing, or the educational equivalent.
• Experience supervising, monitoring daily work activities, evaluating, training, and motivating the performance of subordinate technical, professional, and clerical support staff.

Qualifications (Preferred)

• MBA, CPA, or Master’s degree.
• Healthcare-related finance background.

Skills

• Proficient knowledge of patient care practices, purchasing and inventory control, budget management, patient scheduling, insurance authorization, and personnel management.
• Proficient organization and problem-solving skills to develop and implement efficient work processes and resolve difficult, conflict-oriented situations.
• Demonstrated effectiveness in supervising and managing staff, including monitoring daily work activities, evaluating, training, and motivating performance.
• Ability to perform responsibilities within a stressful work environment while demonstrating a positive and professional work ethic.
• Ability to occasionally work with patients possessing potentially infectious disease using appropriate "Universal Precautions" and other safety procedures.
• Highly effective verbal and written communication skills to work with staff, patients, hospital supervisory and clinical staff, and outside agencies.