Manager, Business Operations, Perioperative and Procedural Care Services

Job Requirements

Manages the Perioperative and Procedural Services Department of Business Operations.

Oversees the development and implementation of policies, procedures, performance standards and objectives within Perioperative and Procedural Services that support the care and treatment of patients.

Evaluates performance and maintains performance improvement standards/records.

Captivates coordination of services with other Medical Center (Downtown and Midtown) and System departments to provide maximum level of total service delivery and care for patients in accordance with UMMC Downtown and Midtown and UMMS philosophy and objectives.

• Provides operational support to the managers, directors and all team members throughout all Perioperative and Procedural departments.
• Participates in and oversees performance improvement activities, budget development, monitoring & execution, staffing, human resource oversight, capital equipment budgeting & procurement, patient scheduling and authorization, charge capture, local informatics, local supply chain and inventory management, local clinical quality and value analysis, local contract and consignment facilitation, local data analysis and other major departmental projects as assigned by the Sr. Director.

Primary Responsibilities

Plans, organizes, staffs, leads and controls departmental operational activities at UMMC Downtown and Midtown to support the safe and appropriate care of patients and delivery of an excellent patient experience through an enhanced team approach with all team members and colleagues.

Develops goals and objectives; oversees the development and implementation of policies and procedures for departmental operations.

Develops new techniques, methods and models to meet current and future service needs.

Keeps the Administration informed of department activities, needs and problems, as appropriate.

• Selects, orients/trains, and assigns personnel at UMMC Downtown and Midtown directly or working through subordinate supervisory staff.
• Evaluates performance and initiates or recommends personnel actions such as merit increases, promotions and disciplinary actions to the Sr. Director.
• Encourages staff professional development through in-service education and external conferences and seminars.
• Assures maintenance of job descriptions for all staff members.
• Solves staff grievances, as needed.

Operational Support

Develops, monitors, recommends and executes operating budgets at UMMC and ensures departments operate within allocated funds.

Oversees the maintenance of departmental reports and records, collection of statistics and submits reports for administrative and regulatory purposes.

Strategic Planning and Project Management

Provides appropriate data and supporting documentation to address short term and long-term goals for all service areas within Perioperative & Procedural Care Services.

Provides administrative support and oversight of all assigned departments.

Long term and short-term planning initiatives and overall project management.

Develops and recommend annual budget allocations.

Provides leadership in the development and implementation of processes that improve performance in clinical, functional, satisfaction and cost outcomes.

Quality Management and Regulatory Compliance

Works in collaboration with team members to provide oversight, direction and consultation of the quality management and regulatory compliance program for UMMC Downtown and Midtown.

Ensures compliance to/for: state and federal guidelines, state licensure, Joint Commission accreditation, and Department of Mental Health and Hygiene.

Emphasizes a proactive quality improvement framework at UMMC Downtown and Midtown for information and intervention.

Leadership and Communication

Manages major departmental project/ initiatives.

Works with various entities within the organization to ensure projects are managed appropriately.

Develops and recommends capital budgets at UMMC Downtown and Midtown through consultations with departmental leadership, leadership from other UMMC Downtown and Midtown departments and Administration.

Works with various Departments to ensure approved capital expenditures are processed accordingly.

Assures and provides oversight of all equipment and supply evaluations based upon needs and assures that purchases progress appropriately.

Assures the presence of an evaluation program for new products for improved quality, patient care or cost effectiveness.

Assures the presence of an operational infrastructure within Perioperative Services that maintains safety, infection, and environmental control policies and procedures for the department.

Manages issues relative to clinical space requirements and utilization.

Collects statistical data as required.

Establishes and maintains communication within the department and with other UMMC Downtown and Midtown and UMMS Medical System departments to ensure the department's successful performance and operating efficiency.

Professional Development and Representation

Maintains currency with trends and advances in related service area to assure ongoing delivery of current and safe clinical care.

Represents the organization to both internal and external constituent groups in such a manner as to enhance the image of Perioperative & Procedural Care Services at UMMC Downtown and Midtown and across UMMS which further Medical & System objectives.

Actively participates in organization & system-wide committees and task forces as requested or as required.

Works closely with UMMC Downtown and Midtown, UMMS and UMSOM leadership in achieving all of the above and more as assigned.

Performs all other duties as assigned.