Manager, Administrative Support Services

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service. JOB SUMMARYThe Manager of Administrative Support Services provides leadership and oversight for administrative operations and support staff. This role ensures consistent, high-quality administrative services, effective workload and resource management, and a strong service-oriented culture in support of academic leadership, faculty, students, and external stakeholders. The position emphasizes people leadership, process improvement, and operational effectiveness while ensuring compliance with university policies, accreditation standards, and regulatory requirements unique to education. PRIMARY JOB RESPONSIBILITIES Staff Leadership & SupervisionDirectly supervises, coaches, and develops a team of administrative support staff, which may include administrative assistants, program support staff, and student workersEstablishes clear performance expectations; conducts regular performance evaluations; and addresses performance issues in a timely, constructive mannerBuilds staffing schedules, assigns work, and balances workloads to ensure continuity of operations and coverage during absencesSupports talent management activities, including hiring, onboarding, training, cross-training, and staff engagement initiativesFosters a collaborative, inclusive, and service-driven work environment Administrative Operations & Service DeliveryOversees day-to-day administrative support operations for a school/department, ensuring timely, accurate, and professional service deliveryPartners with school academic departments, clinics, and administrative units to ensure administrative needs are met consistentlyStandardizes processes, templates, and service expectations across administrative functions to improve efficiency and reduce variabilityServes as a point of escalation for complex or sensitive administrative issues requiring judgment, discretion, or cross-unit coordination Financial, Resource, and Academic SupportAssists Business Director and Department Chairs with management of department budgets, including monitoring expenditures and preparing reportsOversees purchasing and expense processes in compliance with university and regulatory requirementsSupports faculty and academic administration, including scheduling coordination, program support, and reporting obligationsAssists with logistics and administrative support for school events, meetings, clinics, and special programs Process Improvement & ComplianceIdentifies opportunities to improve workflows, reduces manual processes, and enhances service delivery through standardization and effective system useEnsures administrative practices comply with university policies, confidentiality requirements, and records-management expectationsSupports compliance with HR and financial processes by ensuring staff follow approved procedures and timelines Communication & CollaborationActs as a liaison between administrative support staff and school leadership to ensure clear communication of priorities, expectations, and changesPartners with central administrative offices (e.g., Registrar, Facilities, IT) to resolve issues and coordinate servicesPromotes a collaborative service culture that supports faculty effectiveness and student success Strategic Initiatives & Special ProjectsLeads or contributes to special projects, strategic initiatives, and operational improvements as assigned by school leadershipPerforms other duties as assigned KNOWLEDGE, SKILLS, AND ABILITIESStrong organizational, interpersonal, and communication skillsStrong analytical and problem-solving skillsProven ability to exercise sound judgment and discretionAbility to lead, coach, and motivate staff in a service-driven environmentAbility to manage competing priorities and adapt to changing demandsHigh level of professionalism and commitment to continuous improvement MINIMUM QUALIFICATIONSBachelor’s degreeThree (3) or more years of experience supervising or leading administrative or professional staffDemonstrated experience managing complex administrative operations in an academic or professional services environmentAbility to regularly travel between six North Campus buildings to provide effective staff oversight and support PREFERRED QUALIFICATIONSMaster’s degreeExperience in higher education Applicants must include:1) a cover letter2) a resume/curriculum vitae;You can upload these items on the third page "My experience" of the application. BENEFITS: Saint Louis University offers excellent full-time benefits including vacation and sick leave, health/dental/vision/life insurance, 403B retirement savings plan and match, tuition remission, employee assistance program, and wellness program. WORK SCHEDULE EXPECTATIONS:This is a fully in-person position and will require the individual to work at Macelwane Hall with the College of Arts and Sciences on campus at Saint Louis University. Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.