Manager, Accounts Receivable Collections

Job Description

The Collections Manager leads the accounts receivable collections function, ensuring timely payment collection and application to support strong cash flow. This role develops and executes collection strategies, manages customer accounts, and resolves payment and delinquency issues. The position also oversees customer financial verification processes and collaborates with leaders across the organization to reduce risk and improve collections performance.

About The Opportunity

Vitalant is seeking an experienced Accounts Receivable Collections Manager to lead our collections function across Vitalant and its affiliated organizations. This role is responsible for driving timely cash collection, strengthening customer account management, and developing effective strategies to resolve outstanding balances and payment issues. This is an opportunity for a collaborative, analytical leader who enjoys solving complex financial challenges, developing people, and partnering across an organization to improve financial performance.

What You’ll Do

• Lead the day-to-day accounts receivable collections function, ensuring timely follow-up and resolution of outstanding invoices and delinquent accounts.
• Develop, implement, and monitor collection strategies and procedures designed to improve cash flow and collection performance.
• Lead, coach, mentor, and develop collections and cash application team members, including hiring, training, performance management, and goal setting.
• Establish and monitor team KPIs and performance goals, using data and reporting to identify trends and opportunities for improvement.
• Monitor past-due accounts and determine appropriate collection actions, escalation strategies, and customer outreach.
• Research account and collections matters directly within accounts receivable systems and ensure accurate resolution of payment issues.
• Develop and maintain AR collections reports and present meaningful financial information to Accounting, Sales, and other organizational leaders.
• Partner with Sales, Legal, Accounting, and other stakeholders to resolve complex or delinquent customer accounts.
• Develop, propose, and monitor customer payment plans and ensure appropriate follow-through.
• Establish and maintain a financial verifiability process for new and existing customers.
• Identify opportunities to streamline collections processes through automation, technology, standardization, and industry best practices.
• Recommend process improvements and solutions to leadership that strengthen financial controls and collection effectiveness.
• Ensure collections activities are performed in accordance with internal policies, procedures, SOPs, and applicable external regulations.
• Maintain a high standard of customer service while effectively managing challenging payment and account situations.
• Protect confidential financial and customer information.
• Perform other duties as assigned by management.

What You’ll Bring

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• At least 5 years of related accounts receivable, collections, or financial operations experience.
• At least 5 years of supervisory or people-leadership experience.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Demonstrated ability to manage multiple priorities and a variable workload in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Strong attention to detail and commitment to accuracy.
• Demonstrated ability to build collaborative relationships and work effectively across departments.
• Strong proficiency in Microsoft Excel and experience using data to analyze performance and support business decisions.
• Ability to maintain confidentiality and handle sensitive financial information appropriately.

Required Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• At least 5 years of related accounts receivable, collections, or financial operations experience.
• At least 5 years of supervisory or people-leadership experience.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Demonstrated ability to manage multiple priorities and a variable workload in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Strong attention to detail and commitment to accuracy.
• Demonstrated ability to build collaborative relationships and work effectively across departments.
• Strong proficiency in Microsoft Excel and experience using data to analyze performance and support business decisions.
• Ability to maintain confidentiality and handle sensitive financial information appropriately.

Preferred Qualifications

• Experience working in a healthcare environment.
• Experience with Medicare billing and/or cost reports.
• Experience managing accounts receivable in a high-volume, multi-entity environment.
• Experience implementing collections process improvements, automation, or financial controls.
• Experience developing and managing collections KPIs and performance reporting.