Manager, Accounts Payable - Invoice Audit

About the role

The Manager, Invoice Audit oversees daily operations, processes, and payments to carriers of ArcBest Corporation. This includes validating and adjusting customer rates based on shipment details to ensure billing accuracy and compliance. The role maintains positive carrier and intercompany relationships through cooperation and communication, oversees system integrity, and collaborates with the Senior Manager, Financial Services and IT staff to guide system design, development, and enhancement of the corporation's freight invoice audit process.

Responsibilities

• Develop innovative ways for cost-effective payment processing to enable ArcBest to operate more efficiently and effectively.
• Oversee the auditing process for carrier freight invoices to ensure accuracy and compliance with pricing contracts.
• Address and resolve discrepancies or issues related to freight invoices and contracts.
• Monitor net revenue to ensure accurate freight invoicing positively impacts the company’s revenue by minimizing discrepancies and optimizing contract compliance.
• Manage invoice audit personnel, assign tasks, and provide one-on-one coaching and performance feedback.
• Develop and maintain productivity reports for the Financial Services leadership team.
• Review carrier invoice exceptions, including discrepancies in amount charged, paperwork accuracy, and vendor addresses.
• Analyze accounts payable system applications and processes, providing guidance on enhancements.
• Provide clear project and solution definitions, including scope, action plans, schedules, and communication.
• Communicate with carriers and operational personnel to resolve payment inquiries via phone or email.
• Handle daily and monthly payment exception reports.
• Review contract payment setups, carrier pricing agreements, and carrier credit applications.
• Track and project dollars spent, payment voucher counts, and required labor to meet team and department goals.
• Contact carriers to secure necessary documents and information.
• Attend A/P, job-related, and industry-specific seminars to stay current on relevant information.
• Hire new personnel with assistance from Human Resources, as needed.
• Ensure timely recovery of overpayments and payments made in error.
• Maintain a positive attitude and high level of customer service with internal and external customers.
• Create development plans and set individual goals annually for all direct reports.
• Conduct timely annual performance reviews for each employee.
• Contribute to a team setting to accomplish overall corporate, departmental, and individual goals.
• Perform other duties and projects as assigned.

Requirements

• Bachelor’s Degree with an emphasis in Engineering, Accounting, Finance, Business Management, or Information Technology (preferred).
• 5 years of experience in freight auditing, compliance, or a related role (preferred).
• Proficiency in Microsoft Excel with excellent ten-key skills (preferred).
• Working knowledge of ArcBest’s organization, business units, resources, systems, and a broad perspective on supply chain and the transportation industry.
• Strong leadership in a fast-paced environment with the ability to prioritize duties and projects for team members.
• Excellent organizational and communication skills (written and verbal), with the ability to multitask and maintain a sense of urgency.
• Ability to work independently, offer fact-based recommendations, adapt to shifting priorities, and take an unbiased approach.
• Detail-oriented with a preference for fast-paced, multitasking, and customer-service environments.
• Strong understanding of Information Technology capabilities related to developing, enhancing, and purchasing applications for ArcBest subsidiaries.
• Strong understanding of carrier pricing contracts and freight invoice processes.
• Excellent analytical and problem-solving skills.
• Effective communication and leadership abilities.
• Proficiency in relevant software and tools for auditing and compliance.

Skills

• Effective Communications
• Financial Services Management
• Interpersonal Relationships
• Performance Management
• Problem Solving
• Process Management
• Producing Results
• Team Management

Schedule

Generally, 7:00 am – 6:00 pm Monday through Friday, with occasional irregular hours depending on workload.

Minimal travel required (0%–25%).

Pay

This is a salaried position paid biweekly.