Manager Accounts Payable

About the role

The Lead Party Planner is part of the American Girl Franklin retail store team. This position is responsible for creating a magical party experience by working one-on-one with party guests, ensuring customer service is top priority, coaching and motivating staff, resolving customer issues, meeting sales goals, and managing party logistics.

Responsibilities

• Ensure customer service is the top priority of the party team, including positive indicators on Customer Comment Cards.
• Coach and motivate staff to expected performance standards.
• Promptly resolve/handle all customer problems/issues and special requests, in partnership with Management.
• Meet sales goals and budgetary guidelines.
• Have a strong understanding of the InfoGenesis and POS register systems and be able to complete all transactions according to company policy.
• Work with Retail Service Support on incoming party requests/reservations, create party contract with customer detailing party specifics, provide accurate and timely caterer orders, update Management on food selection and number of attendees, along with developing a fair and balanced work schedule for the party team, assign FOH and BOH work assignments, maintain inventory, and follow food safety, sanitation, and workplace safety guidelines.
• Day of event:
• Create and maintain a pleasant ambiance in the dining room and party rooms;
• Work with the party team to greet and seat guests in a timely manner;
• Manage special requests and use sound judgement for challenging service situations;
• Share store and event information with guests;
• Take and deliver beverage and food orders;
• Service the party throughout the event;
• Prepare desserts and to-go transactions;
• Deliver and process checks;
• Bus and reset tables;
• Daily cleanup and restocking of supplies.
• Execute programs to AG standards, including games, crafts, hair styling and skin care of dolls.
• Assist Management as needed to oversee the retail side of business including Retail Sales, Customer Service, Doll Hair/Salon, Programs/Events, and Personal Shopping.

Requirements

• One to two years’ experience in a high volume, fine-casual dining or related restaurant, preferred.
• Minimum 6 months work experience in customer relations, parties or events.
• Serve Safe certification, preferred.
• Experience working with children, preferred, including the ability to execute games, crafts, and style doll hair.
• Must enjoy public speaking.
• Good verbal and written communication skills required.
• Possess a warm and friendly demeanor.
• Able to graciously handle customer issues and requests.
• Able to perform multiple tasks simultaneously in a high pressure, fast-paced environment while maintaining a positive attitude.
• May be required to perform diverse physical tasks and may require some heavy lifting (30-50 pounds).
• Able to work a flexible schedule including nights, weekends and holidays.

Qualifications

• One to two years’ experience in a high volume, fine-casual dining or related restaurant, preferred.
• Minimum 6 months work experience in customer relations, parties or events.
• Serve Safe certification, preferred.
• Experience working with children, preferred, including the ability to execute games, crafts, and style doll hair.
• Must enjoy public speaking.
• Good verbal and written communication skills required.
• Possess a warm and friendly demeanor.
• Able to graciously handle customer issues and requests.
• Able to perform multiple tasks simultaneously in a high pressure, fast-paced environment while maintaining a positive attitude.
• May be required to perform diverse physical tasks and may require some heavy lifting (30-50 pounds).
• Able to work a flexible schedule including nights, weekends and holidays.

Skills

• Excellent customer service skills.
• Ability to multitask and prioritize effectively.
• Strong organizational and time management skills.
• Knowledge of InfoGenesis and POS register systems.
• Ability to execute programs to AG standards.
• Experience with party planning and execution.
• Ability to work in a fast-paced, high-pressure environment.

Benefits

This is a 30-hour, benefits eligible position.

Pay

$17/hr + commensurate with experience

Schedule

Flexible schedule including nights, weekends, and holidays.