Manager, Account Management KA - Milwaukee or Green Bay, WI

About the Role

Management of the Field Account Management for UnitedHealthcare Key Accounts, responsible for customer education, training, and support for clients and brokers in the 100 to 5,000 employee range.

Responsibilities

• Manage and monitor client assignments
• Train field account management staff, including new hire and ongoing training
• Maintain an acceptable level of training and education for clients on UHC's products and services
• Personnel development and management
• Set team strategy to achieve goals
• Direct and manage service plans
• Build and maintain key client and producer relationships
• Develop and maintain key internal relationships
• Present a positive image of UnitedHealth Group to the marketplace
• Detailed understanding of all UnitedHealthcare products, services, and solutions across all health plan sites
• Working knowledge of Enterprise/ancillary product lines
• Identify and communicate the need for improvements in UnitedHealthcare products and services
• Understand and communicate goals, operating principles, strategies, and competitive position of UnitedHealthcare
• Demonstrate in-depth healthcare knowledge, including important trends
• Understand competitors' strengths, weaknesses, and strategies
• Understand medical management operations and strategies
• Navigate UnitedHealthcare internal departments to produce positive service results for clients and the company
• Extensive knowledge of internal people, roles/responsibilities, and processes
• Successfully implement client accounts
• Model a customer-focused approach consistently
• Effectively manage difficult service situations to a positive result
• Deal with sophisticated customers and brokers/consultants
• Anticipate problems and develop contingency plans
• Customize existing marketing tools to meet individual client needs
• Recruit, hire, and monitor staff
• Set and execute office strategy to achieve goals
• Manage and direct cross-functional teams to successful outcomes
• Mentor staff
• Promote diversity within the organization
• Make difficult or unpopular decisions

Qualifications

Required Qualifications

• Sales Insurance license (Life and Health) must be maintained as required by state law or ability to obtain within 30 days
• 2+ years working with brokers/consultants
• Ability to maintain valid driver's license
• Willingness to travel up to 10%, as required

Preferred Qualifications

• 2+ years of people management experience

Skills

• Consistent performer
• Ability to multi-task
• Ability to grasp new ideas and products
• Solid communication skills (written and verbal)
• Highly effective strategic planning abilities
• Solid presentation skills
• Flexibility
• Excellent planning and organization skills
• Customer-focused approach
• Ability to influence and negotiate complex situations
• Complex problem-solving ability
• Solid training skills
• Personnel development and management skills

Benefits

In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The salary for this role will range from $75,000 - $160,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance.