Manager - Account Management

About the role

Responsible for the maintenance and growth of existing large and complex accounts to drive long-term profitable growth by maintaining or growing share. Identify key growth opportunities and advance relationships with customers to fully develop opportunities for growth, profitability, and strategic positioning. Deeply understand key customers’ needs and offer corresponding new solutions to strongly support their business growth, network expansion, or sales channel diversification. Achieve sales budget and manage payment cooperation with finance and supply chain. Address significant customer concerns or complaints on a daily operational basis.

Responsibilities

• Maintain and grow existing large and complex accounts to drive long-term profitable growth
• Identify key growth opportunities and advance customer relationships
• Understand customer needs and design tailored solutions
• Achieve sales budget and collaborate with finance and supply chain on payment management
• Resolve significant customer concerns or complaints on a daily operational basis

Requirements

• Strong negotiation skills, resilience, and a result-driven mindset
• Ability to decode customer needs and design adapted solutions
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Fluent in both spoken and written English
• Good sense of responsibility and execution