Manager, Account Coordinators (Fixed Term Contract - 12 months)

Responsibilities

• Directly manage contingent Account Coordinators in US and Canada markets
• Act as the main contact for contingent staffing needs, including resource decisions
• Set and evaluate performance expectations for the Account Coordinators
• Create feedback channels between Account Management leadership and the Coordinator team
• Facilitate onboarding and training for new Account Coordinators
• Ensure effective team integration into UCAN Sales pods
• Oversee AC task volume, quality, and issue resolution
• Manage and document the operational playbook for the AC function
• Provide updates on team health and program effectiveness to the Director of Account Management
• Advocate for contingent AC support adjustments based on business changes
• Collaborate with Market Activation and Product teams on relevant workflows

Qualifications

• 7+ years in Account Management, Sales Operations, or campaign operations, especially in digital media or advertising
• Proven team leadership experience, focused on high performance standards
• In-depth knowledge of digital advertising campaign lifecycle
• Experience managing contingent workers and understanding staffing models
• Excellent organizational skills for managing multiple pods and priorities
• Strong communication skills, both written and verbal, with leadership presentation experience
• Ability to operate independently while exercising good judgment in complex situations

Benefits

• Comprehensive health plans including mental health support
• 401(k) retirement plan with employer matching
• Stock option program and disability coverage
• Health savings and flexible spending accounts
• Family-forming benefits
• Life and serious injury benefits
• Extensive paid leave options including 35 days annually for full-time hourly employees and immediate flexible time off for salaried employees