Part Time Customer Service Advisor (12 Month Fixed Term Contract)

About the role

We’re Made For Each Other At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit.

Responsibilities

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handling queries with confidence whether it’s about our products, services, or anything else customers need.
• Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.
• Supporting our local branches and embedding deep roots in our local communities.

Requirements

• Show up every day with a positive, helpful, and supportive attitude and make a heartfelt impression on our customers.
• Show an infectious team spirit who’s ready to collaborate and share ideas.
• Show a customer centric person who holds a genuine interest in customers and their needs.
• Show a calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
• Show empathy, you’ll need to listen, understand, and offer support to all our customers, as well as your colleagues.
• Show flexibility, there’ll be times when we’ll need you to step up to help your team and other teams, especially during our busy times.
• Show tech-savvy – you’ll need to be able to use a computer and work your way around our systems once we’ve shown you the ropes.
• Show previous experience delivering great customer service.
• Show a curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.

Qualifications

Not specified

Skills

• Customer service skills
• Communication skills
• Technical proficiency
• Problem-solving skills
• Teamwork

Benefits

• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us
• 2 paid volunteering days a year
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave
• Life assurance provided by the Society at 4 times your salary
• Yearly performance related pay scheme and pay review
• Private medical insurance that’s discounted when your time with us grows, with the option to include family members
• Salary Sacrifice Electric/Hybrid Car Scheme
• Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• Flexible working options
• Wellbeing support

Pay

£17,802 per annum

Schedule

25 hours per week (09.00 – 14.00, Monday – Friday / 09.30 - 12.30 Saturday)