Automotive Customer Service Advisor

About the role

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Responsibilities

• First point of contact for customers on the phone and in the store
• Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and service that make the customer's car run at peak efficiency; adhere to Company Customer Care standards to meet customer expectations
• Organize and drive productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge
• Under the direction of Management, assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
• Follow all policies and procedures related to cash, credit, check, refund and return policies
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection
• Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
• Effectively communicate with all associates, management, and customers; interpret and retain information and apply knowledge appropriately
• In designated locations, may serve as a secondary key carrier responsible for basic and detailed opening and closing responsibilities
• Maintain an organized and neat shop
• Adhere to all company policies, procedures, safety and environmental rules
• Other duties as assigned

Requirements

• High school diploma or equivalent required
• Valid Driver's License
• One year of related experience in the automotive service environment
• One year of sales experience preferred
• Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions
• Ability to apply mathematical formulas to calculate commissions and discounts
• Strong verbal communication skills
• Strong customer service skills
• Ability to work Days, Nights, Weekends, Holidays
• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance
• Frequent standing and walking for long periods of time
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
• Climb up and down ladders to retrieve and stock merchandise
• Communicate effectively in person, by telephone, or by using telecommunications equipment
• Enter and locate information on computer
• Present information to small and large groups
• Visually verify information, often in small print
• Safely operate a motor vehicle

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team members

Pay

$16.90 to $19.80 per hour based on experience, plus sales commission and flat rate on labor hours produced.