Manager, Access Services- Patient Engagement Center

About the role

The position is responsible for the daily operations of the Pre-Service functions of the Patient Engagement Center – related to the appointment scheduling, eligibility verification, pre-registration, authorization and financial clearance needs for Practice and Hospital Services. Ensuring staff are executing actions necessary to timely scheduling and authorization/financial clearing meet our patients and provider expectations. Significant attention to daily metrics, ensuring necessary staffing and process modifications are made to ensure key performance indicators for pre-service revenue cycle best practice are met. Management of a high-functioning team, promoting a strong team and patient centered approach for recruitment and retention.

Responsibilities

• Ensuring staff are executing actions necessary to timely scheduling and authorization/financial clearing meet our patients and provider expectations.
• Significant attention to daily metrics, ensuring necessary staffing and process modifications are made to ensure key performance indicators for pre-service revenue cycle best practice are met.
• Management of a high-functioning team, promoting a strong team and patient centered approach for recruitment and retention.

Requirements

• Education: Bachelor’s Degree, required.
• Licensure, Certification & Registration: CHAM (or acquired within first 2 – years).
• Experience: 5 - 7 years supervisor experience Hospital, Practice or Patient Billing specific to appointment and service scheduling. Revenue Cycle Operation experience including healthcare call center experience with demonstrated patient-centered approach to best practice appointment scheduling process.

Skills, Knowledge & Abilities

• Demonstrated success in the development of a patient-centered environment; promoting and instilling all actions are to promote the optimal patient experience.
• Revenue Cycle Management to include direct experience with denial prevention including but not limited to third party payer contractual agreements and Practice and Hospital Billing Regulations; review billing edits for long term approach for resolution at time of scheduling.
• Demonstrate critical thinking and ability for successful service recovery.
• Excellent attention to detail and ensuring all procedures are followed for best practice pre-service (revenue cycle) processes; with strong analytical skill to identify process fail points and improvement measurement implementation.
• Ability to think on your feet with solution to immediate patient complaints; focus of service recovery.
• Ability to lead, motivate and inspire team to achieve excellence in best practice revenue cycle principles.
• Understand system integration and optimizing system functionality for efficiency in workflow.
• Ability to create daily, weekly, monthly dashboards for ease of identifying revenue cycle vulnerabilities; create cash targets for point of service collection.
• Multi-tasking in a high stress environment with ability to meet mission critical expectations.

Pay

$70,068.00 - $108,605.00

Schedule

Day