Associate Manager Patient Access Services

Position Summary

This position directs, trains, and assures the work quality of a team of patient financial services staff members. Through effective leadership, this position creates high quality service to patients, providers, payors, and staff for services such as billing, collections, registration, scheduling, admitting, and financial counseling. Holds responsibility for achieving designated team work goals.

Core Functions

• Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Access Services staff.
• Develops goals and performance expectations for staff.
• Performs random and/or focused audits to ensure accuracy of staff's work meets compliance standards and minimizes registration initiated initial denials.
• Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources.
• Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department.
• Creates a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example, and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourages and supports employee decision-making within his or her scope of responsibilities.
• Interviews, hires staff.
• Assists department management with employee meetings, budget preparation, strategic planning, and expense control in areas assigned.
• Supports and assists in department functions/responsibilities as needed based on volume and workload.
• Ensures new hires are properly onboarded. This includes successful training/precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards.
• Develops expertise for all applications utilized in Patient Access including related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department.
• Effectively collaborates with peers and other leaders across the organization in order to enhance workflow and the customer experience.

Minimum Qualifications

• Requires the knowledge and business skills normally demonstrated by an Associate’s degree in Business Management or equivalent education and/or experience.
• Requires a proficiency level typically achieved in three to five years in office management and/or employee supervision or leadership in healthcare insurance and billing.
• Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Excellent organizational skills, human relations, and communication skills required.

Preferred Qualifications

• Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company’s billing system are preferred.
• Demonstrated success in a leadership role is a plus.