Management Support Specialist

About the role

The Texas Civil Commitment Office (TCCO) is a small state agency attached to the Health and Human Services Commission, providing intensive supervision and treatment to civilly committed sexually violent predators. The Management Support Specialist (Program Specialist II) reports directly to the Deputy Director of TCCO, providing administrative support to the operations leadership team, coordinating meetings, preparing correspondence, managing data, and serving as a liaison with other staff and external entities. The position is full‑time, regular, located at 4616 W Howard Ln, Austin, TX 78728, with day shift work, up to 25% travel, and is not eligible for telework.

Responsibilities

• Provides administrative support as assigned by the TCCO Deputy Director.
• Prepares confidential materials, correspondence, memos, and reports using Microsoft Word and Excel.
• Proofs correspondence, memos, technical documents, and forms for accuracy before submitting for signature/approval of the Deputy Director.
• Maintains official copies of correspondence.
• Receives, analyzes, distributes, and takes appropriate action on incoming mail and telephone calls.
• Coordinates assigned meetings and conference calls as needed.
• Prepares handouts and other materials necessary for assigned meetings.
• Updates working documents and processes.
• Assists in coordinating weekly, monthly and quarterly reports.
• Compiles and enters data into agency tools and runs reports on request utilizing Microsoft Excel functions.
• Conducts research on the agency’s programs, including current and historical state policies and regulations and the policies and regulations related to similar programs in other jurisdictions.
• Prepares reports of findings.
• Draft responses for correspondence.
• Develops letters, memos, forms, spreadsheets and templates.
• Compiles data to prepare complex reports as directed to include tracking and summarizing information.
• Works directly with agency staff, other state agencies and the public to provide information regarding TCCO and its procedures in response to routine inquiries.
• Assists in compiling records for Public Information Act requests.
• Cross‑trained to serve as backup for other administrative and operational staff.
• Performs other duties as assigned.

Requirements

• High school diploma required.
• Graduation from an accredited college or university with a bachelor's degree in business administration or related field is preferred.
• Three or more years experience in providing advanced administrative office support.
• Valid Texas Driver's license.
• College education and experience may be substituted for one another on a year‑for‑year basis.

Qualifications

The position is classified as Regular Full‑Time, Nonexempt (FLSA), Salary Group TEXAS‑B‑18, with a monthly salary range of $3,793.41