Managed Services, Epic Certified Senior Manager

About the Role

As part of the Epic Managed Services team, you will oversee large-scale support and optimization engagements for healthcare providers. As a Senior Manager, you will serve as a strategic partner to healthcare executives, leveraging your influence and operational knowledge to deliver exceptional outcomes while driving performance across distributed teams. This role offers the chance to lead enterprise Epic managed services programs, securing operational stability and continuous improvement while strengthening long-term client relationships.

Responsibilities

• Oversee large-scale support and optimization projects for healthcare providers
• Serve as a strategic advisor to healthcare executives, utilizing operational knowledge
• Drive performance enhancements across distributed teams
• Lead enterprise-level Epic managed services programs to maintain stability
• Foster long-term relationships with clients through clear communication
• Implement continuous improvement initiatives within technology-enabled environments
• Collaborate with teams to enhance application support and governance
• Analyze performance metrics to increase the benefit of Epic resources

What You Must Have

• Bachelor's Degree
• At least 8 years of experience
• Epic certification in modules (e.g., Ambulatory, Cadence, ClinDoc, Resolute, MyChart, Cogito, ECSA, Orders)

What Sets You Apart

• Master's Degree in Health Administration, Public Health preferred
• Experience leading enterprise Epic support programs
• Understanding of healthcare operations and regulatory compliance
• Proven success managing distributed delivery teams
• Developing service dashboards and operational performance metrics
• Demonstrating financial acumen in managing revenue engagements
• Excelling in client relationship management
• Identifying upsell and cross-sell opportunities
• Experience managing large-scale managed services engagements

Skills

• Craft and convey clear, impactful and engaging messages that tell a holistic story
• Apply systems thinking to identify underlying problems and/or opportunities
• Validate outcomes with clients, share alternative perspectives, and act on client feedback
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations
• Deepen and evolve your expertise with a focus on staying relevant
• Initiate open and honest coaching conversations at all levels
• Make difficult decisions and take action to resolve issues hindering team effectiveness
• Model and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements

Pay

• Salary range: $124,000 - $280,000
• Annual discretionary bonus eligibility

Benefits

• Medical, dental, and vision coverage
• 401k plan
• Holiday pay
• Vacation, personal, and family sick leave