Managed Long Term Services and Supports Program Specialist II

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members. Our mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

About the role

The Managed Long-Term Services and Supports (MLTSS) Program Specialist II is actively engaged in all facets of MLTSS operational, strategic, and system-related initiatives. The Program Specialist supports the MLTSS department’s needs by organizing ongoing programs and process improvement efforts, providing operational and program support, and building essential components of program efforts as required by federal, state, and organizational guidelines. This position ensures deliverables are completed on time by conducting thorough follow-up and holding stakeholders accountable. The Specialist is also responsible for training and educating both internal and external audiences.

Responsibilities

• Supports initiatives and monitoring of program deliverables as assigned in collaboration with senior-level positions and management.
• Builds cross-functional relationships and partnerships across the organization to complete programs assigned timely and within scope.
• Maintains and monitors accurate working knowledge of program contracts, regulations, and requirements; ensures responsible parties are compliant by conducting quality control and reporting activities.
• Updates and develops departmental materials (e.g., job aids, reference guides, correspondence, presentations, desktop procedures, and policies) accurately and on time by partnering with subject matter experts, legal, compliance, and stakeholders within MLTSS and other departments.
• Conducts process improvement and research activities in areas such as customer satisfaction and best practices; utilizes data reports to identify gaps, discrepancies, and trends.
• Provides training on appropriate topics or finds resources to conduct training; evaluates training effectiveness using defined metrics, evaluation tools, post-tests, or observation.
• Represents L.A. Care at community events, meetings, and health fairs sponsored by L.A. Care and outside organizations.
• Plans, coordinates, and organizes meetings and/or events, including developing meeting summaries/minutes and issues logs; prepares agendas for meetings.
• Performs other duties as assigned.

Requirements

• Associate’s degree (or equivalent education and/or experience may be considered in lieu of a degree).
• At least 2 years of demonstrated experience working with low-economic-status populations and diverse communities in settings such as community-based organizations, social service agencies, or civic organizations.
• At least 2 years of program coordination or process improvement experience.

Preferred Qualifications

• Bachelor’s degree.
• Experience in document management, transcription, and other administrative procedures.
• Training delivery and/or design experience.

Skills

• Strong group facilitation skills and enthusiastic team player.
• Exceptional ability to collaborate and build partnerships.
• Ability to work effectively both independently and as part of a team.
• Demonstrated ability to problem-solve and troubleshoot project issues in a timely manner.
• Detail-oriented with strong organizational and time management skills.
• Ability to work in fast-paced, multi-tasking situations and produce deliverables with high accuracy and on tight deadlines.
• Excellent verbal, written, communication, and presentation skills.
• Moderate to advanced competency in Microsoft applications including Word, Excel, PowerPoint, Outlook, Visio, and SharePoint.
• Demonstrated project management skills (preferred).

Benefits

• Paid Time Off (PTO).
• Tuition reimbursement.
• Retirement plans.
• Medical, dental, and vision coverage.
• Wellness program.
• Volunteer Time Off (VTO).

Pay

Salary range: $60,778.00 (minimum) – $75,950.00 (midpoint) – $91,166.00 (maximum).

Schedule

• Travel to offsite locations for work may be required.
• Light physical requirements.