Program Manager - Long Term Service Agreements

Key Responsibilities

• Manage all LTSA/LTMA contracts, including planning and execution of scope.
• Lead cross-functional internal planning efforts for outages and ensure clear scope definition.
• Provide project management for inspection, repair, and close-out activities.
• Present and explain cost or schedule deviations to stakeholders.
• Review and approve customer invoices; ensure timely submission and follow-up.
• Maintain Accounts Receivable and support finance with collections.
• Maintain comprehensive knowledge of contract terms, contingency plans, and lessons learned.

Customer and Event Coordination

• Frequently travel to customer plant sites for planning and meetings.
• Cookout outage logistics, parts, repairs, and schedule execution.
• Track and manage parts history, operating hours, and life cycle data.
• Expedite parts as needed and ensure timely delivery and return of repaired components.
• Work closely with customers and engineering teams to resolve warranty and technical issues.
• Identify opportunities for contract growth and additional sales.

Systems, Documentation, and Reporting

• Ensure information accuracy across internal systems for outage planning.
• Maintain detailed documentation of warranty, scope, and project status.
• Forecast parts requirements and ensure readiness for upcoming outages.
• Provide technical consultation on remaining part life and replacement timing.

Mentoring and Leadership (Level II Responsibilities)

• Serve as a mentor to other LTSA Program Managers where applicable.
• Independently report on schedule and budget variances.
• Manage multiple customer contracts and equipment types effectively.
• Provide guidance and support for continuous improvement initiatives.

Other Duties and Responsibilities

• Comply with all safety policies and procedures; report unsafe conditions.
• Support ISO 9001 compliance and contribute to related initiatives.
• Participate in team efforts to meet departmental and company goals.
• Communicate effectively across all levels of the organization.
• Protect confidential information.
• Maintain an active driver’s license and valid passport.
• Travel up to 30% of the time via land or air based on contract requirements.
• Maintain the highest degree of honesty and integrity.

Requirements

• Bachelor’s degree from a four-year college or university, plus a minimum of five (5) years of relevant experience or training; or an equivalent combination of education and experience.
• Project management or field related experience in power generation, oil/gas, or Utilities.
• Gas turbine experience is a plus but not required.
• Ability to read and interpret business journals, technical documentation, and regulations.
• Proficient in writing reports, business correspondence, and presenting information to diverse audiences.
• Ability to compute percentages, area, volume, and apply algebraic and geometric concepts.
• Strong analytical and problem-solving skills in varied and non-standard situations.
• Ability to interpret written, oral, and visual instructions.
• Proficient in Microsoft Office, including Excel, Word, and Outlook.
• Familiarity with project management and basic database tools.
• Must be legally authorized to work in the United States on a permanent basis and must not require employer immigration sponsorship, now or in the future.

Physical & Safety Requirements

• Regularly stand, walk, bend, talk, and hear.
• Frequently lift and/or move up to twenty-five pounds; occasionally up to fifty pounds.
• May be exposed to chemicals and loud environments.
• Must follow safety protocols, including use of PPE such as hardhats, safety glasses, and fall protection.

Benefits

• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Excellent development programs and advancement opportunities.
• Tuition reimbursement and on-the-job training.
• Paid vacation, sick time, and holidays.
• Committed to quality products and services.
• Great working environment and culture.
• Employee Appreciation Programs and Events.