Managed Long Term Services and Supports Program Specialist II (Temporary

Job Summary

The Managed Long-Term Services and Supports (MLTSS) Program Specialist II is actively engaged in all facets of MLTSS operational, strategic, and system-related initiatives. The Specialist supports MLTSS department’s needs by organizing ongoing programs and process improvement efforts, providing operational and program support, and essential building of pieces of program efforts as required by federal, state, and organizational guidelines.

This position ensures that deliverables are completed and on time by conducting thorough follow-up and holding stakeholders accountable to deliver tasks on time.

Duties

• Supports initiatives and monitoring of program deliverables as assigned in collaboration with senior level positions and management as appropriate.
• Builds cross-functional relationships and partnerships across the organization as appropriate and completes programs assigned timely and within scope.
• Maintains and monitors accurate working knowledge of Program contracts, regulations, and requirements and ensures responsible parties are compliant with requirements by conducting quality control and reporting activities.
• Updates and develops departmental materials (i.e. Job Aids, Reference Guides, Correspondence, Presentations, Desktop Procedures and Policies) accurately and on time by partnering with Subject Matter Experts, Legal, Compliance, and stakeholders within MLTSS and other departments as appropriate.
• Conducts process improvement and research activities in areas such as customer satisfaction and best practices. Utilizes data reports to identify gaps, discrepancies, and trends.
• Provides training on appropriate topics or finds resources to conduct training and evaluates the effectiveness of the training using defined metrics and evaluation tools, post-test or observation.
• Represents L.A. Care at community events, community meetings, and health fairs sponsored by L.A. Care and outside organizations.
• Plans, coordinates, and organizes meetings and/or events to include developing meeting summaries/minutes, issues logs, etc. Prepares agendas for meetings.

Education Required

• At least 2 years of demonstrated experience working with low economic status populations, and diverse communities in settings such as community-based organizations, social service agencies, or civic organizations.
• At least 2 years of program coordination experience or process improvement.
• Experience in document management, transcription, and other administrative procedures.

Education Preferred

• Training delivery and/or design experience.

Experience

• Required: At least 2 years of demonstrated experience working with low economic status populations, and diverse communities in settings such as community-based organizations, social service agencies, or civic organizations.
• Required: At least 2 years of program coordination experience or process improvement.
• Required: Experience in document management, transcription, and other administrative procedures.
• Preferred: Training delivery and/or design experience.

Skills

• Required: Strong group facilitation skills and enthusiastic team player.
• Required: Exceptional ability to collaborate and build partnerships.
• Required: Ability to work effectively both independently and as part of a team.
• Required: Demonstrated ability to problem-solve and troubleshoot all project issues in a timely manner.
• Required: Detail oriented with strong organizational skills and strong time management skills.
• Required: Ability to work in fast-paced, multi-tasking situations.
• Required: Ability to produce deliverables and tasks with high accuracy and on time.
• Required: Ability to work on tight deadlines.
• Required: Excellent verbal, written, communication, and presentation skills.
• Moderate to Advanced competency in Microsoft applications including Word, Excel, PowerPoint, Outlook, Visio, and SharePoint.
• Preferred: Demonstrated project management skills.

Licenses/Certifications Required

• N/A

Licenses/Certifications Preferred

• N/A

Required Training

• N/A

Physical Requirements

• N/A

Additional Information

• Required: Travel to offsite locations for work.
• L.A. Care offers a wide range of benefits including:
• Medical, Dental, and Vision
• Wellness Program
• Paid Sick Leave