Supervisor, Program Services (Temporary)

About the role

Family Health Centers of San Diego (FHCSD) is one of the top 10 largest federally qualified health centers (FQHCs) in the country, operating more than 90 sites across San Diego County. Services include adult care, chronic disease management, pediatrics, comprehensive women’s care, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling, and a host of specialty services. FHCSD also offers supportive services to those who are unsheltered.

Responsibilities

• Manages direct and indirect reports, providing oversight of patient cases
• Tracks deliverables for assigned grants/programs, conducting data analysis and report writing
• Builds and maintains relationships with community partners, identifying new sites and partners
• Participates in continuous improvement activities and ensures appropriate Lean tools are deployed and results are evaluated
• Provides oversight of cases, reviewing and auditing case files, sitting in on appointments, and providing prompt and actionable feedback to subordinates
• Manages walk-in patients, referrals, program education, and conducts one-on-one service recovery
• May have a small case load of high-need clients or provide one-on-one services with clients
• Supports Program Manager with daily operations, managing staffing schedules, calendaring, and liaising with community partners
• Ensures staff receive all new hire and annual trainings on time
• Tracked deliverables for assigned program(s) on a regular basis, ensuring compliance with grant and departmental requirements

Requirements

• 3 years of work experience providing human services to high risk, medically underserved, or relevant community health populations
• Bachelor's degree in Social Science field, Public Health, Healthcare Administration, or closely related field required
• Bilingual in English/Spanish preferred
• Demonstrated ability to be culturally sensitive and respect diversity
• Demonstrated project management and oversight skills
• Strong analytical and problem-solving skills
• Strong interpersonal and customer service skills
• Strong written and verbal communication skills

Qualifications

• Master's degree in relevant field preferred