IT Support Specialist - Temporary

User Support

• Provide support and training to all users on all company-wide network systems
• Track user support requests and system failures through the Help Desk System; assign tickets to other IT personnel, as needed
• Configure and install PC hardware and software, to include upgrades and special configuration scenarios
• Configure and support all company approved mobile devices and applications
• Provide new employees with an orientation of the computer systems and procedures
• Add new users in Microsoft AD as specified by account requests and perform other administrative functions within AD
• Handle inventories, files, and other IT-related data processing tasks

Network Support

• Troubleshoot and fine-tune: print queues, print servers, connectivity issues, client configuration(s) as required, and monitor systems
• Recommend, install, and configure LAN equipment, PCs, peripherals, and software
• Aid in obtaining specifications and selecting computer software and equipment based on various factors including user needs and productivity
• Maintain documentation for all hardware and software
• Maintain and troubleshoot company cellular and VoIP Phone Systems

Leadership & Budget Responsibilities

Provides guidance where appropriate. Participates in the budget process as required.

Safety & Environmental Responsibilities

Every individual is personally responsible for the safety and environmental aspects of their activities in the workplace. Each employee is expected to perform their job duties in a safe manner utilizing all their knowledge, training, ability, and experience.

Quality Responsibilities

Corden Pharma Colorado (CPC) is a manufacturer of a variety of pharmaceutical products. In following Current Good Manufacturing Practices (cGMP), Corden Pharma Colorado manufactures in accordance with the US Food and Drug Administration (FDA), International Council for Harmonisation Q7 (ICH), and other global regulations as applicable. This is critical as it is our mission to not place patients at risk due to inadequate safety, quality, or efficacy. CPC’s Quality Management System, which incorporates cGMP, is designed to deliver this quality objective.

Qualifications

• Associate Degree or equivalent from a 2-year college or technical school, and 2 years related experience preferred; an equivalent combination of education and experience would be acceptable.
• IT related certifications are a plus.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit; work with hands; and talk or hear.
• The employee is occasionally required to stand; walk; reach above shoulder height; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.

CORE COMPETENCIES

• Good knowledge of computer systems (software and hardware)
• Basic Active Directory administration experience
• Familiarity with virtualization software, i.e., VMWare
• Desktop/laptop imaging experience
• Knowledge and experience with Windows XP/Windows 7/Windows 10
• Knowledge of Microsoft Office Suite (2010/2013/2016)
• Analytical and troubleshooting skills
• Excellent customer service and communication skills
• Ability to handle multiple tasks simultaneously
• Project management skills
• Willingness to learn new technologies

BENEFITS

This is not a Corden Pharma Employee position. This position is employed through a temporary agency. Benefits Are Those Provided By The Temporary Agency.

EQUAL OPPORTUNITY EMPLOYER

Corden Pharma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

COMPANY INFORMATION

CordenPharma is a leading full-service Contract Development and Manufacturing Organization (CDMO) specializing in active pharmaceutical ingredients (APIs), excipients, drug products (DPs), and packaging. With around 3,000 employees worldwide, we help pharmaceutical and biotech companies manufacture medicines with the ultimate goal of improving people's lives. Our network, spanning Europe and the U.S., provides flexible and specialized solutions across six technology platforms: Peptides, Lipids & Carbohydrates, Injectables, Highly Potent & Oncology, Small Molecules, and Oligonucleotides. We strive for excellence in supporting this network and are committed to delivering the highest quality products for patient well-being.