It Support Specialist

Job Responsibilities And Performance Standards

• Assists with configuring, deploying, and supporting I.T. equipment, applications, systems, and services across the agency’s infrastructure.
• Responds to internal and external inquiries and requests for technical support while providing direct assistance and issue resolution to users.
• Affords assistance with asset tracking and equipment inventory tasks.
• Performs user and account administration (e.g., provisioning and deprovisioning accounts, group assignments, and inputting and updating user information).
• Contributes to knowledgebase by authoring, updating, and grooming process documentation.
• Collaborates with other I.T. staff to develop and improve I.T. and helpdesk workflows and processes, including the creation and maintenance of supporting documentation.
• Maintains an enterprise helpdesk ticketing system to effectively communicate with other team members and clients.
• Provides in-person meeting support, including set up and take down of various Audio/Video (A/V) components.
• As assigned, directly assists or supports other I.T. projects and initiatives.
• Fosters innovation by continuing to familiarize themselves with new trends, technologies, and best practices relevant to their role.

Skills

• Support
• Technical support
• MDM
• Windows
• Active directory
• Windows 10

Additional Skills & Qualifications

• Minimum Skills, Training, and Experience:
• CompTIA A+ certification or equivalent
• 1 or more years of experience directly supporting users and workstations in an enterprise environment
• Strong problem-solving abilities
• Familiarity with common I.T. protocols, technologies, and systems
• Thorough understanding of Microsoft Windows 11, MacOS, and Microsoft Office applications
• Experience administering users in an enterprise directory (e.g., Active Directory)
• Excellent interpersonal and customer service skills
• Possess the ability to communicate complex and technical concepts to a non-technical, general audience
• Preferred Qualifications:
• A 2 or 4-year undergraduate degree from an accredited college or university
• Experience with cloud or IaaS solutions (e.g., AWS, Azure, Office 365, GCC)
• Experience with mobile device management (MDM)
• Experience with other operating systems, like GNU/Linux, OSX, and Chrome OS

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.