IT Support Specialist
About The Team
The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.
About The Role
As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues. Your responsibilities include resolving incoming support requests, coordinating with vendors for equipment procurement, repairs, and maintenance, and actively participating in process and systems improvement initiatives.
- Customer-focused
- Tech-savvy
- Proactive in enhancing IT processes
Skills
- Strong technical expertise in macOS (with a working knowledge of Windows as a plus)
- Identity and device management (e.g., Azure AD, Jamf, Intune)
- Enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products
Benefits
We offer relocation assistance to new employees.
Pay
This role is compensated based on experience and qualifications.
Schedule
This role is based out of our Bellevue, San Francisco, or New York City office and requires 5 days in office per week.
OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.