IT Support Specialist

Responsibilities

• Provide day-to-day technical support for employees across the organization.
• Configure, deploy, and support desktops, laptops, mobile devices, and related hardware.
• Aid with workstation setup, software installation, and end-user onboarding.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support server and network infrastructure through installation, monitoring, maintenance, and troubleshooting activities.
• Manage and resolve help desk requests in a timely manner while maintaining a high level of customer service.
• Maintain system performance and identify opportunities for improvement.
• Create and maintain technical documentation, procedures, and support materials.
• Train end users on software, systems, and technology best practices.
• Stay current on emerging technologies, security practices, and IT support trends.

Requirements

• Associates or Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 12 years of experience in IT support, help desk, desktop support, or a similar technical role.
• Strong troubleshooting and problem-solving abilities.
• Experience supporting Windows-based environments.
• Working knowledge of Microsoft 365, Active Directory, Exchange, SharePoint, and cloud-based technologies.
• Understanding of networking fundamentals, system administration, and endpoint support.
• Ability to communicate technical concepts clearly to non-technical users.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and customer service skills.
• Self-motivated with a desire to learn and grow within the IT field.

Preferred Qualifications

• Experience with Windows Server environments.
• Exposure to virtualization technologies and virtual desktop environments.
• Basic scripting knowledge, including PowerShell or SQL.
• Experience supporting ERP, EDI, backup, or disaster recovery systems.
• Familiarity with database administration and system security best practices.
• Experience documenting processes and tracking system performance metrics.